Customer Support Specialist

Job Description

Company: Nielsen Media India Private Limited
Job Type: Full-Time
Location: Mumbai, Maharashtra, India
Job Category: Customer Service
Expected Salary: ₹ 3 – 9 Lakh Per Annum
Experience: 2 – 4 Years

At Nielsen, we believe in nurturing your career growth through partnership. By joining our
team of nearly 14,000 associates, you become part of a community dedicated to your
success. We champion your aspirations because your success is our success. Embrace new
initiatives, explore fresh approaches, and think big with us as we continuously strive for
improvement. Let your best self-drive our future.

Job Responsibilities:

➢ Act as the primary contact and provide first-level support for clients.
➢ Respond, evaluate, troubleshoot, and prioritize incoming product-related issues,
escalating when necessary.
➢ Log and track calls using Salesforce tracking software, maintaining historical
records and related problem documentation.
➢ Coordinate with internal departments to resolve customer-related issues or
requests.
➢ Collaborate with Sales and Product Development staff to create and deliver
new/custom products as required by clients.
➢ Provide on-call support with beeper coverage rotation required 24/7
(approximately every 8 weeks).
➢ Support CX team on projects and initiatives as needed.

High-Level Responsibilities:

➢ Maintain a strong working knowledge of supported products and continually
enhance skills through ongoing training and participation in projects and
improvement initiatives.

Core Capabilities:

➢ Associates or Bachelor’s degree in a technical discipline with 2 – 4 years of
experience in a customer-facing role.
➢ Strong customer service skills, emotional intelligence, and excellent interpersonal
and communication skills, both verbal and written.
➢ Experience in problem resolution using analytical skills in a digital environment is
preferred.
➢ Self-motivated, able to work effectively with minimal supervision, and assume
responsibility for appropriate follow-through.
➢ Adaptability to a fast-changing work environment while maintaining stability of
performance under pressure.
➢ Ability to organize, schedule, and complete multiple tasks concurrently.

Additional Skills/Experience Required:

➢ Working knowledge of business software/applications such as Google Suite,
Microsoft Office Suite, Salesforce, etc.
➢ Basic knowledge of custom software applications used at the Gracenote
Queensbury NY office is helpful.
➢ Spanish, French, and/or Portuguese language skills are a plus.

How to Apply:

Join Nielsen as a Customer Support Specialist: Exciting Opportunity in Mumbai.
Interested candidates can apply for this position by clicking on the “Apply Now” button.

Contact Information:

• Company Website: Nielsen Website
• Email: Email them
• Contact Phone: Contact them