Quality Analyst (TV)

Job Description

Company: Nielsen Media India Private Limited
Job Type: Full-Time, Remote
Location: Bangalore, Karnataka, India
Job Category: Creative & Design, Engineering
Expected Salary: ₹4-8 Lakh Per Annum
Experience: 0 – 2 Years

At Nielsen, we believe in fostering your career growth through collaboration. By joining
our team of nearly 14,000 associates, you become part of a supportive community
dedicated to your success. We champion your ambitions because your achievements are
ours too. Embrace innovation, explore new perspectives, and dare to think big, enabling
us all to continuously evolve and improve. Let your excellence drive our future.

Job Responsibilities:

➢ Execute day-to-day processes and policies consistently.
➢ Timely and accurately resolve tickets in the ServiceNow ticketing system according
to Standard Operating Procedures (SOP) and Service Level Agreement (SLA)
deadlines.
➢ Effectively escalate tickets that cannot be resolved per the SOPs to senior
technicians and signal vendors to ensure maximum system availability.
➢ Complete daily Quality Assurance reports according to SOPs consistently.
➢ Notify clients of watermarking errors in their systems.
➢ Communicate effectively with signal vendors and clients to resolve issues and
foster positive relationships.
➢ Actively contribute to process improvement and documentation.
➢ Collaborate with other team members as needed.
➢ Fulfill other duties as required.

Position Requirements:

➢ Strong communication skills: interpersonal, telephone, email, and virtual
interactions.
➢ Willingness to learn new tasks, maintain focus, recall, and follow instructions.
➢ Ability to work in a fast-paced, high-volume environment within time-critical
deadlines.
➢ Computer literate with knowledge of Google Suite preferred.
➢ Associate or Bachelor’s degree in IT, Engineering Technology, or similar disciplines.
➢ Experience with ServiceNow or other ticketing systems highly desirable.
➢ Experience with radio or television broadcast equipment highly desirable.

Physical Requirements:

➢ Ability to use a phone or wear a headset.
➢ Ability to use a computer, keyboard, and mouse with high-speed internet access.
➢ Work environment is indoors, either remote or in a Nielsen office location.
➢ Ability to work an assigned shift schedule, which may include holidays and
weekends, day, evening, or night shifts to match USA time zones.

How to Apply:

Exciting Opportunity: Quality Analyst (TV) Role at Nielsen. Interested candidates can
apply for this position by clicking on the “Apply Now” button.

Contact Information:

• Company Website: Nielsen Website
• Email: Email them
• Contact Phone: Contact them