Technical Support Specialist I (Graduate Engineer Trainee) (Job ID: WD30256083)
Job Description
Company: Johnson Controls
Location: Pune, Maharashtra, India
Job Type: Full-Time
Experience: 0–2 years
Education: B.E / B.Tech
Expected Salary: ₹5,00,000–₹6,00,000 lakhs per year
Job Category: Customer Service, Technical Support, Information Technology, Engineering
Website: Website
Contact: Contact us
About the Company:
🌡️ Johnson Controls is a global leader in building technologies, delivering OpenBlue digital solutions for energy efficiency, asset performance, and occupant comfort.
The company focuses on customer-centric support with world-class technical assistance for IoT platforms and HVAC/BAS systems.
About the Role:
🔧 As a Technical Support Specialist I (Graduate Engineer Trainee), you will provide first-level technical support for OpenBlue Enterprise Manager, analyzing VAC/BAS IoT data, troubleshooting issues, documenting cases, and collaborating with development/DevOps teams.You’ll ensure customer satisfaction through proactive resolutions and process improvements.
Key Responsibilities:
- 📊 Analyze data flow from BAS to IoT platform, diagnose bad/unreliable data issues.
- 🛠️ Troubleshoot customer problems, document interactions in ticketing system, and collaborate for escalations.
- 📈 Identify query patterns for process improvements and participate in training/SOP development.
Requirements:
- 🎓 B.E/B.Tech degree with basic understanding of IoT, Python, PowerBI, Postman, Thermodynamics, and HVAC operations.
- 🔍 Strong analytical/troubleshooting skills with customer-centric approach.
- 💬 Ability to work independently/collaboratively with positive learning attitude.
Why Join Johnson Controls?
✅ Entry-level technical support role with cutting-edge IoT/OpenBlue platform exposure
✅ Competitive fresher salary above industry average with structured career progression
✅ Global customer support environment with focus on digital building solutions
