Customer Support Analyst – Munis
Job Description
🆔Job ID: 326821
🏢Company: S&P Global
📍Location: Hyderabad, Telangana, India 🌆
💼Job Type: Full-Time 💻
🏢Work Mode: On-site / Hybrid 🏡🏢
⏳Experience: 0–2 Years (Entry Level) 🎓
🎓Education: Bachelor’s Degree (BA/BS or equivalent) 🎓
💰Expected Salary: ₹6 – ₹12 Lakhs per year 💸
📊Job Category: Customer Service, Information Technology, Customer Support, Client Success, Financial Services, Operations, IT Support
🌐Website: Website
📞Contact: Contact us
🌟About the Company:
S&P Global Market Intelligence is a global leader in financial data, analytics, and insights 🌍.
With over 35,000 employees worldwide, the company empowers organizations to make confident decisions through advanced intelligence and innovative solutions 📊
💡About the Role:
S&P Global is hiring a Customer Support Analyst to support its Municipals platform 💻.
You will work closely with clients, providing onboarding, troubleshooting, and continuous support to ensure smooth operations of financial applications 📈
📌Key Responsibilities:
📌 Provide end-to-end client support for financial applications 💼
📌 Monitor live transactions and ensure system performance 📊
📌 Handle client queries via emails, calls, and case systems 📞
📌 Assist in onboarding, training, and product demonstrations 🎓
📌 Generate operational and analytical reports 📋
📌 Collaborate with product and service teams for improvements 🤝
📌 Support issue resolution and ensure client satisfaction ✅
🎯Requirements:
🎯 Bachelor’s degree or equivalent experience 🎓
🎯 Strong communication and interpersonal skills 🗣️
🎯 Knowledge of MS Office and internet applications 💻
🎯 Interest in financial markets and capital markets 📈
🎯 Ability to multitask and work in fast-paced environments ⏳
🎯 Strong analytical and problem-solving skills 🧠
🌟Why Join S&P Global?
✅ Work with global financial markets and top clients 🌍
✅ Strong career growth and learning opportunities 📈
✅ Exposure to fintech and capital market systems 💰
✅ Competitive salary and employee benefits 💸
✅ Inclusive and diverse workplace culture 🤝
