Technical Support Engineers
Job Description
🏢 Company: Zoho Corporation
📍 Location: Chennai, Tamil Nadu, India 🌆 | Salem, Tamil Nadu, India 🌆 | Coimbatore, Tamil Nadu, India 🌆 | Tirunelveli, Tamil Nadu, India 🌆 | Madurai, Tamil Nadu, India 🌆
💼 Job Type: Full-Time 💻
🏢 Work Mode: Onsite / Rotational Shifts 🏢
⏳ Experience: Freshers / Experienced 👨💻
🎓 Education: Any Graduate / Bachelor’s Degree 🎓
💰 Expected Salary: ₹4 – ₹8 LPA 💸
📊 Job Category: Technical Support, Information Technology, Customer Service, IT Support, Software Support, Voice Process, Technology Services 🌐
🌐 Website: Website
📞 Contact: Contact us
🌟 About the Company:
Zoho Corporation is one of India’s leading global technology companies 🌍💻, known for building powerful cloud-based business software and SaaS products used by millions of users worldwide.Zoho offers innovative solutions across CRM, finance, collaboration, productivity, and enterprise software while maintaining a strong focus on privacy, innovation, and employee growth 🚀
💡 About the Role:
Zoho Corporation is hiring Technical Support Engineers ☎️ for multiple locations across Tamil Nadu.This role involves providing voice-based technical support to international and domestic customers, resolving technical queries, and ensuring excellent customer satisfaction through effective communication and troubleshooting skills.Candidates will work closely with technical and content teams to improve support quality and enhance customer experience 🚀
📌 Key Responsibilities:
📌 Provide inbound and outbound voice-based technical support ☎️
📌 Handle customer queries with clear and confident communication 💬
📌 Focus on customer satisfaction and first-time issue resolution 🎯
📌 Collaborate with technical teams for faster problem-solving 🤝
📌 Identify gaps in help documentation and support modules 📝
📌 Troubleshoot technical issues and provide accurate solutions 🔍
📌 Maintain professional customer interactions and service quality 🌟
📌 Work in rotational/night shifts as required 🌙
🎯 Requirements:
🎯 Strong verbal and communication skills 💬
🎯 Good problem-solving and analytical abilities 🔍
🎯 Ability to interact professionally with customers 🤝
🎯 Basic technical troubleshooting knowledge 💻
🎯 Willingness to work night shifts 🌙
🎯 Ability to work in a fast-paced support environment ⚡
🎯 Team collaboration and multitasking skills 👨💻
🌟 Preferred Skills:
✅ Customer support or voice process experience ☎️
✅ Technical troubleshooting abilities 🔧
✅ Strong interpersonal communication skills 🤝
✅ Knowledge of software applications and SaaS platforms ☁️
✅ Ability to handle international/domestic customers 🌍
✅ Adaptability and quick learning mindset 🚀
🌟 Why Join Zoho?
✅ Work with one of India’s top product-based tech companies 🌍
✅ Opportunity to support global customers and products 💻
✅ Excellent learning and career growth opportunities 🚀
✅ Collaborative and innovation-driven work culture 🤝
✅ Exposure to real-world enterprise software support ☁️
✅ Great opportunity for freshers entering the IT industry 🎯
