Associate Customer Service
Job Description
🆔Job ID: REF32908B
🏢Company: Sutherland
📍Location: Kochi, Kerala, India 🌆
💼Job Type: Full-Time 💻
🏢Work Mode: Work From Office 🏢
⏳Experience: 0–1 Years 👨💻
🎓Education: Any Full-Time HSC / UG / PG Graduate (Arts, Science, Commerce, Engineering, Pharma, MBA, MCA) 🎓
💰Expected Salary: ₹2.5 – ₹4.5 Lakhs Per Year 💸
📊Job Category: Customer Service, Customer Support, BPO, Call Center Operations, Voice Process 🌐
🌐Website: Website
📞Contact: Contact us
🌟About the Company:
Sutherland is a global leader in digital transformation, business process services, artificial intelligence, automation, cloud engineering, and advanced analytics 🌍.The company partners with some of the world’s most recognized brands, helping them optimize business operations, enhance customer experiences, and drive innovation through technology. With over 200 patented innovations, Sutherland continues to deliver cutting-edge solutions across multiple industries 🚀.
💡About the Role:
Sutherland is hiring Associate Customer Service professionals for its Kochi office 📞.In this role, you will be responsible for delivering exceptional customer experiences by handling customer inquiries and resolving issues through voice support. The position requires strong communication skills, customer-centric thinking, and the ability to work in a fast-paced environment while maintaining service quality standards.This is an excellent opportunity for fresh graduates looking to start their careers in Customer Service, BPO, and Customer Support Operations.
📌Key Responsibilities:
📌 Resolve customer requests and inquiries through inbound and outbound calls 📞
📌 Deliver outstanding customer service and ensure customer satisfaction ⭐
📌 Meet contact center KPIs, productivity targets, and SLA requirements 📊
📌 Adhere to data security policies and confidentiality agreements 🔒
📌 Complete mandatory training programs and e-learning courses 🎓
📌 Attend coaching and feedback sessions to improve performance 📈
📌 Maintain 100% schedule adherence and attendance compliance ⏰
📌 Ensure all customer queries are resolved accurately and efficiently ✅
📌 Contribute positively to team performance and operational goals 🤝
🎯Requirements:
🎯 0–1 Years of Experience 👨💻
🎯 2025 Pass-Outs are eligible to apply 🎓
🎯 Any Full-Time HSC / UG / PG Graduate can apply 📚
🎯 Excellent verbal and written English communication skills 💬
🎯 Good analytical and problem-solving abilities 🧠
🎯 Strong typing and computer skills ⌨️
🎯 Willingness to work in rotational shifts including night shifts 🌙
🎯 Candidates must reside within 25 KM of the office location 📍
🎯 Strong customer handling and interpersonal skills 🤝
🌟Preferred Skills:
✅ Customer Service Experience 📞
✅ BPO or Call Center Exposure 🎧
✅ Active Listening Skills 👂
✅ Customer Relationship Management 🤝
✅ Multitasking Ability ⚡
✅ Time Management Skills ⏰
✅ Positive Attitude and Team Spirit 🌟
✅ Ability to Work Under Pressure 🚀
🌟Why Join Sutherland?
✅ Work with a globally recognized digital transformation company 🌍
✅ Excellent opportunity for freshers to build a professional career 🚀
✅ Exposure to international customer service operations 🌎
✅ Comprehensive training and development programs 🎓
✅ Career growth opportunities within global teams 📈
✅ Cab facilities available within 25 KM radius 🚖
✅ Dynamic and inclusive work environment 🤝
✅ Opportunity to develop communication and customer management skills 💼
