MS Engineer (L1)
Job Description
🏢Company: NTT DATA
📍Location: Bangalore, Karnataka, India 🇮🇳
💼Job Type: Full-Time 💻
🏢Work Mode: Hybrid 🏢
⏳Experience: Entry Level 👨💻
🎓Education: Bachelor’s Degree or equivalent in Information Technology, Computing, or a related field 🎓
💰Expected Salary: ₹4.5 – ₹8 Lakhs Per Year 💸
📊Job Category: Information Technology, Engineering, Technical Engineering, IT Support, Data Centre, Network Engineering, Technical Support 🌐
🌐Website: Website
📞Contact: Contact us
🌐The internet works because someone makes sure it doesn’t stop working.
A server goes down.
A network starts behaving strangely.
A customer reports an incident.
An SLA clock starts ticking.
And somewhere behind the scenes, an engineer begins looking for the answer.
That’s the world of Data Centre Remote Technical Support.
NTT DATA is hiring an MS Engineer (L1) in Bangalore for an entry-level technical engineering role focused on remote support, incident diagnosis, troubleshooting, and service restoration.
For someone starting a career in IT infrastructure, networking, or data centre operations, this is an opportunity to learn how enterprise technology is supported when uptime actually matters.
🌟About NTT DATA:
NTT DATA is a global business and technology services company and part of the NTT Group. 🌎💻
The company serves organizations across industries with services spanning technology consulting, cloud, data and AI, infrastructure, applications, connectivity, and digital transformation.
With experts across more than 50 countries and significant annual investment in research and development, NTT DATA works with some of the world’s largest organizations to help them build and operate critical technology environments.
💡About the Role:
As an MS Engineer (L1), you’ll provide professional remote technical support to clients by identifying, diagnosing, and resolving technical incidents.
You’ll work with service assurance tools, ticketing systems, knowledge articles, technical documentation, vendors, carriers, and internal teams to move incidents toward resolution.
The role covers areas such as networking, security, voice over IP, storage, backup, computing, server virtualization, and data centre technologies.
This is an entry-level role, but the learning curve can be significant.
Because every incident teaches you something:
How systems fail.
How to troubleshoot.
How to communicate under pressure.
And how enterprise technology gets restored.
📌Key Responsibilities:
📌 Handle client support requests according to established support procedures. 🛠️
📌 Use service assurance tools to investigate and diagnose technical problems. 🔍
📌 Collect performance statistics and prepare relevant reports. 📊
📌 Identify and resolve technical problems using agreed procedures. 💻
📌 Perform defined maintenance and service-support tasks. ⚙️
📌 Use knowledge articles during incident diagnosis and resolution. 📚
📌 Monitor service delivery against Service Level Agreements (SLAs). ⏱️
📌 Analyze service records to identify opportunities to maintain or improve service levels. 📈
📌 Prioritize and diagnose incidents according to established procedures. 🎯
📌 Investigate incident causes and work toward effective resolution. 🔎
📌 Escalate unresolved incidents and follow up until resolution. 🚨
📌 Provide service recovery after incidents are resolved. 🔄
📌 Document and close resolved incidents accurately. 📝
📌 Maintain secure, accurate, complete, and current configuration information. 🔐
📌 Investigate incidents remotely and identify potential root causes. 🧠
📌 Support implementation of agreed corrective and preventative measures. ⚙️
📌 Coordinate repair and product requests with internal teams and other stakeholders. 🤝
📌 Provide continuous updates to clients and affected parties. 💬
📌 Maintain required information across systems, portals, and ticketing tools. 💻
📌 Collaborate with clients, vendors, carriers, and colleagues to accelerate incident resolution. 🌐
🎯Requirements:
🎯 Bachelor’s degree or equivalent in Information Technology, Computing, or a related field. 🎓
🎯 Entry-level experience in technical support and troubleshooting. 👨💻
🎯 Entry-level experience providing remote support in data centre technologies. 🖥️
🎯 Basic exposure to networking, including routing, switching, distribution, core, and access layers. 🌐
🎯 Basic understanding of Voice over IP technologies. ☎️
🎯 Basic knowledge of security and firewall technologies. 🔐
🎯 Exposure to IT infrastructure including storage, backup, computing, and server virtualization. 🖥️
🎯 Knowledge of technical documentation and support procedures. 📋
🎯 Understanding of management agents, redundancy concepts, and remote console architecture is beneficial. ⚙️
🎯 Customer-service oriented mindset with proactive problem-solving abilities. 🤝
🎯 Strong analytical and logical thinking. 🧠
🎯 Excellent attention to detail. 🔍
🎯 Strong written and verbal communication skills. 💬
🎯 Ability to collaborate effectively with colleagues, clients, vendors, and other stakeholders. 👥
🌟Preferred Skills:
✅ Data Centre Technologies 🖥️
✅ Networking & Routing 🌐
✅ Switching & Infrastructure 🔌
✅ Cisco Technologies 🔧
✅ Security & Firewalls 🔐
✅ Voice over IP ☎️
✅ Storage & Backup 💾
✅ Server Virtualization ☁️
✅ Remote Technical Support 🛠️
✅ IT Incident Management 📋
🌟Why Join NTT DATA?
✅ Start your IT infrastructure career with a globally recognized technology company. 🌎
✅ Gain practical exposure to enterprise data centre environments. 🖥️
✅ Develop real-world troubleshooting and incident-management skills. 🔍
✅ Work with networking, security, storage, servers, and virtualization technologies. 🌐
✅ Learn how enterprise SLAs and service operations work. ⏱️
✅ Collaborate with clients, vendors, carriers, and experienced technical teams. 🤝
✅ Build a strong foundation for future infrastructure and networking roles. 📈
✅ Work in a hybrid environment while gaining experience in global technology services. 💻
🔥Career Insight:
Your first IT role doesn’t need to give you a fancy title.
It needs to give you real problems to solve.
A technical support engineer learns something that tutorials can’t teach:
What happens when technology meets reality.
A network doesn’t behave exactly as expected.
A server needs attention.
A customer is waiting.
An SLA is running.
And you need to stay calm enough to find the root cause.
That experience compounds.
Today, you’re troubleshooting incidents.
Tomorrow, you could be managing infrastructure, networks, cloud environments, security systems, or entire data centre operations.
The career starts with learning how to solve the problem in front of you.
