Medical Support Executive – Hindi

Job Description

🏢Company: Noora Health / YosAid Innovation Foundation
📍Location: India 🇮🇳
💼Job Type: Fixed-Term, Full-Time 🏥
🏢Work Mode: Remote 💻
⏳Experience: Mid-Level; Fresh B.Sc. Nursing candidates can apply 👩‍⚕️
🎓Education: B.Sc. Nursing preferred 🎓
💰Expected Salary: ₹3 – ₹5 Lakhs Per Year 💸
📊Job Category: Healthcare, Remote Jobs, Customer Service, Nursing, Medical Support, Patient Support 🌐
🌐Website: Website
📞Contact: Contact us

🌟Sometimes, healthcare doesn’t happen inside a hospital.

Sometimes it happens through a WhatsApp message.

A phone call.

A question from a worried family member.

And a healthcare professional who knows how to listen, understand and respond.

Noora Health is looking for a Medical Support Executive – Hindi to support families through its Remote Engagement Service.

This is an opportunity for nursing professionals who want to use their clinical knowledge beyond the traditional hospital environment.

🌟About Noora Health:
Noora Health works to strengthen healthcare systems by equipping patients and family caregivers with the knowledge and skills they need to care for their loved ones.

Through its Care Companion Program and other initiatives, Noora Health has reached millions of caregivers and patients across India and other countries. 🌏

The organization uses education, technology and human connection to make healthcare more accessible and effective for families.

💡About the Role:
As a Medical Support Executive, you’ll be part of a remote healthcare support service that allows patients and families to ask medical and non-medical questions in their regional language.

You’ll respond to queries, make calls when required, document conversations and coordinate with the medical team.

The role sits at an interesting intersection:

Clinical knowledge + technology + communication + empathy.

If you’re a nursing graduate who enjoys helping people and is comfortable using digital platforms, this could be a meaningful career opportunity.

📌Key Responsibilities:
📌 Respond to patient and family queries through the Remote Engagement Service 📱

📌 Provide responses according to established training, protocols and guidelines

📌 Manage technology platforms used for the service, including WhatsApp and other digital tools 💻

📌 Translate questions from Hindi/Punjabi into English for the medical team

📌 Document patient and family conversations accurately 📝

📌 Keep Remote Engagement Service reports updated

📌 Call families when required and communicate with them in Hindi/Punjabi 📞

📌 Record call details according to established formats

📌 Conduct surveys and other assigned activities

📌 Participate in additional Remote Engagement Service initiatives

📌 Coordinate effectively with the medical team and other stakeholders 🤝

🎯Requirements:
🎯 B.Sc. Nursing candidates can apply 👩‍⚕️

🎯 Freshers are eligible

🎯 1–2 years of clinical experience is preferred but not mandatory

🎯 Strong Hindi communication skills preferred

🎯 Fluency in speaking, reading and writing the required regional language

🎯 Ability to communicate clearly with patients and family members

🎯 Comfortable using Android phones and laptops 📱💻

🎯 Familiarity with web browsers, Gmail and online platforms

🎯 Strong documentation and attention-to-detail skills

🎯 Ability to work an 8-hour schedule

🎯 Compassionate and patient-focused approach ❤️

🌟Preferred Skills:
✅ B.Sc. Nursing 🩺

✅ Patient Communication

✅ Hindi Language Proficiency

✅ Medical Query Handling

✅ Healthcare Documentation 📝

✅ Remote Patient Support

✅ Digital Healthcare Platforms 💻

✅ Family Caregiver Engagement

✅ Clinical Knowledge

✅ Communication & Empathy ❤️

🌟Why Consider Noora Health?
✅ Work remotely from India 🏠

✅ Use your nursing knowledge in a technology-enabled healthcare environment

✅ Support patients and families directly

✅ Gain experience in remote healthcare operations

✅ Work with an organization focused on strengthening healthcare systems 🌏

✅ Develop skills across patient communication, digital platforms and healthcare support

✅ Opportunity for fresh nursing graduates to enter an emerging area of healthcare 🚀

🔥Career Insight:
A nursing degree doesn’t limit you to a hospital ward.

Healthcare is becoming increasingly digital.

Patients need people who can understand their concerns, translate medical information, navigate technology and communicate with empathy.

Your clinical knowledge gives you the foundation.

Your communication skills can take it somewhere new.

The future of healthcare won’t be only about where you work.

It will be about how many people you can help.