Patient Care Coordinator

Job Description

🏢Company: Nao Medical
📍Location: Remote – India 🇮🇳
💼Job Type: Full-time
🏢Work Mode: Remote
⏳Experience: 0–2 years
🎓Education: High School Diploma or equivalent; Associate’s/Bachelor’s preferred
💰Expected Salary: $650–$700/month (approximately ₹60,000–₹65,000/month)
📊Job Category: Healthcare, Remote Jobs, Administration, Patient Care, Medical Operations
🌐Website: Website
📞Contact: Mel Senerpida | senerpidam@naomedical.com

🌟Healthcare doesn’t begin when the doctor enters the room. It begins when a patient gets an answer. ❤️🏥

Nao Medical is looking for a Patient Care Coordinator who can bring organization, empathy and clear communication to every patient interaction — from scheduling appointments to coordinating telehealth care and keeping records accurate.

If you’re comfortable with digital tools and genuinely enjoy helping people navigate healthcare, this remote opportunity could be a strong starting point.

🌟About Nao Medical:
Nao Medical is a multi-specialty, multi-site and AI-enabled healthcare organization focused on accessible, affordable and personalized care.

The organization has served more than one million patients across services including primary care, urgent care, occupational health, mental health and nutrition.

Its technology-driven approach combines AI-enabled workflows with personalized patient care to improve access, follow-through and operational efficiency. 🤖🏥

💡About the Role:
As a Patient Care Coordinator, you will be a key communication point between patients, providers and clinical teams.

Your day-to-day work will involve appointment scheduling, patient communication, telehealth coordination, intake, referrals and EHR/EMR documentation.

Because the role supports U.S. healthcare operations, you will work Eastern Time hours, 8:00 AM–5:00 PM, Monday through Friday, including applicable company holidays. 🇺🇸

📌Key Responsibilities:

• Schedule and reschedule patient appointments accurately.
• Send telehealth links, appointment details, reminders and confirmations.
• Manage no-shows and last-minute appointment changes.
• Handle incoming patient calls and messages professionally and empathetically.
• Route medication refill requests to the appropriate prescribing provider.
• Direct patient requests to the correct department or provider and follow up on pending items.
• Communicate provider instructions to patients as directed by clinical staff.
• Assist with patient intake, registration and record updates.
• Coordinate external referrals and follow-up appointments.
• Document patient communications accurately in the EMR.
• Escalate urgent or clinical concerns immediately to appropriate healthcare staff. 🚨

🎯Requirements:

• High School Diploma or equivalent required.
• Associate’s or Bachelor’s degree in Healthcare Administration, Communications or related field preferred.
• 0–2 years of healthcare customer service, patient coordination or medical front-office experience.
• Strong organizational and multitasking abilities.
• Excellent attention to detail.
• Professional, compassionate written and verbal English communication.
• Basic Microsoft Office proficiency.
• Comfortable using EHR systems, telehealth platforms and cloud-based tools.
• Ability to work independently in a remote environment.
• Ability to work U.S. Eastern Time hours.
• Signed IRS Form W-8BEN required before engagement for non-U.S. remote workers.

🌟Preferred Skills:

• Patient scheduling and intake
• Healthcare customer service
• EHR/EMR documentation
• Telehealth coordination
• Medical administrative support
• Referral coordination
• Appointment management
• Patient communication
• U.S. healthcare operations
• Digital healthcare platforms
• High-volume workflow management
• HIPAA-conscious remote working practices

💻Technical Setup:

• Reliable wired internet with minimum 100 Mbps speed.
• Computer/laptop with Intel Core i5 or Ryzen 5 processor.
• Minimum 8 GB RAM and 128 GB available storage.
• Dual-screen setup preferred.
• Windows 10 or latest macOS.
• 1080p or better webcam and microphone.
• Secure, private workspace.
• Backup electricity and internet connectivity.

🔥Career Insight:
Patient coordination is where healthcare operations and human communication meet.

Starting in this role can give you practical exposure to EHR systems, telehealth, U.S. healthcare administration, patient workflows and clinical operations.

For someone building a career in healthcare administration, these skills can become a foundation for future roles in medical operations, care coordination, patient services and healthcare technology. 📈