Analyst III – Infrastructure Services

Job Description

🆔Job ID: 51557101
🏢Company: DXC Technology 🌐
📍Location: Bangalore, Karnataka, India 🇮🇳
💼Job Type: Full-Time
🏢Work Mode: On-site
⏳Experience: Freshers and Experienced Candidates
🎓Education: Minimum 10+2+3 — Regular Schooling and College Education, Any Stream
💰Expected Salary: ₹3.5–₹6 Lakhs Per Year
📊Job Category: IT Infrastructure, Information Technology, Customer Service, Technical Support, IT Help Desk, Desktop Support
🌐Website: Website
📞Contact: Contact us

🌟Start Your IT Career by Solving Real-World Technology Problems.

A customer can’t access an application. A computer stops working. A technical issue needs immediate attention.

Every problem is an opportunity to make technology work better.

DXC Technology is hiring an Analyst III – Infrastructure Services in Bengaluru, offering an opportunity for candidates with a basic educational qualification and an interest in computers, troubleshooting, and customer support.

Whether you’re a fresher or have experience in technical support, this role can help you build practical IT troubleshooting, service desk, and infrastructure support skills.

If you enjoy solving problems and helping people, this could be your entry point into the IT industry.

🌟About DXC Technology:
DXC Technology is a global IT services and consulting company that helps businesses manage, modernize, and secure their technology environments.

Its services include IT infrastructure management, application services, cloud solutions, cybersecurity, and enterprise technology support.

DXC works with organizations across industries to keep their technology systems reliable, secure, and efficient.

💡About the Role:
As an Analyst III – Infrastructure Services, you’ll support customers experiencing computer, software, hardware, application, and other technical issues.

You’ll investigate problems, provide step-by-step troubleshooting guidance, record service requests, and follow up to ensure issues are resolved within agreed timelines.

You’ll also work within established escalation procedures, referring complex problems to the appropriate technical teams.

This position requires working from the office in Bengaluru and being available for rotational shifts, including night shifts.

📌Key Responsibilities:
💻 Respond to customer inquiries and take ownership of reported technical issues.

🛠️ Diagnose and troubleshoot basic computer, hardware, software, mobile device, and application problems.

🔍 Research technical issues and identify appropriate solutions.

☎️ Provide clear, step-by-step technical assistance through verbal and written communication.

🎫 Log and track customer requests using ticketing tools.

📋 Maintain accurate records of service requests, troubleshooting steps, and resolutions.

⏰ Follow up with customers to ensure issues are resolved within agreed service timelines.

🚦 Evaluate and prioritize customer issues according to urgency and impact.

🤝 Escalate complex technical problems through the established support process.

📈 Maintain service quality and contribute to customer satisfaction.

🎯Requirements:
🎓 Minimum 10+2+3 educational qualification through regular schooling and college, in any subject stream.

💻 Good understanding of computer systems, mobile devices, and technology products.

🛠️ Ability to identify and troubleshoot basic technical issues.

👨‍💻 Freshers may apply; experience in technical support, desktop support, IT help desk, or a similar role is also relevant.

🗣️ Fluent spoken English and good written communication skills.

🧠 Strong problem-solving and analytical abilities.

📋 Good organizational skills and the ability to prioritize tasks.

🤝 Ability to work collaboratively with customers and team members.

⏰ Willingness to work rotational and night shifts.

🏢 Willingness to work from the office in Bengaluru.

🌟Preferred Skills:
✅ IT Help Desk Support

✅ Technical Support and Troubleshooting

✅ Desktop and Hardware Support

✅ Software and Application Support

✅ Ticketing Systems and Incident Management

✅ Customer Service and Issue Resolution

✅ Technical Documentation

✅ Escalation Management

✅ Computer Networking Fundamentals

✅ IT Service Management (ITSM) Fundamentals

🎁What You’ll Gain:
🚀 An opportunity to develop practical IT support experience.

💻 Exposure to real-world technical troubleshooting and incident management.

📈 Experience handling service requests, ticketing systems, and escalations.

🤝 Opportunities to strengthen communication and customer-handling skills.

🌐 A foundation for future career paths in service desk operations, desktop support, infrastructure management, and IT operations.

⚠️Important Job Details:

• Work arrangement: Work from office is mandatory.
• Shift: Rotational shifts, including night shifts.
• Education: Regular 10+2+3 schooling and college education is specified.
• Salary: The amount listed above is an estimate, not an employer-confirmed figure.

🔐 Recruitment Safety Notice: DXC Technology states that it does not charge applicants recruitment fees or ask candidates to purchase equipment on its behalf. Apply through the official careers website.

🔥Career Insight:
Your first IT role doesn’t have to begin with coding.

Learning how to diagnose problems, communicate with users, document solutions, and manage technical incidents can build a strong foundation for an IT career.

The key is to develop your troubleshooting skills, learn common operating systems and networking concepts, and understand how professional IT support teams work.

Solve problems consistently, and your support experience can become the foundation for bigger opportunities in technology.