Associate – VKYC, Support
Job Description
🏢Company: SBI Card
📍Location: Gurugram, Haryana, India 🇮🇳
💼Job Type: Full-time
🏢Work Mode: On-site
⏳Experience: Entry-level opportunity.
🎓Education: Graduate in any discipline.
💰Expected Salary: ₹3.5–₹5.5 lakhs per year
📊Job Category: Accounting and Finance, Customer Service, Banking Jobs, Finance Jobs, KYC Jobs, VKYC Jobs, Financial Services Jobs, Operations Jobs
🌐Website: Website
📞Contact: Contact us
💳Build Your Career in Digital Banking and Financial Services!
What if your next job gave you the opportunity to work at the heart of India’s growing digital payment industry?
SBI Card is hiring an Associate – VKYC, Support in Gurugram.
This role is all about helping customers complete their Video KYC verification smoothly while ensuring that every document, customer detail and verification decision meets the required guidelines.
If you are a graduate with good communication skills, basic Excel knowledge and an eye for detail, this could be an interesting opportunity to explore.
You will work with customers, sales teams and internal departments to support a faster, smoother and more reliable digital onboarding experience.
🏢About SBI Card:
SBI Card is one of India’s leading credit card issuers, offering a wide range of credit cards designed to meet different customer needs.The company focuses on digital payments, customer convenience, innovative financial solutions and rewarding experiences.With its motto “Make Life Simple,” SBI Card aims to make everyday financial transactions easier while creating an inclusive workplace where employees can learn, grow and build their careers.
🎯Key Responsibilities:
- Video KYC Verification
- Handle allocated Video KYC (VKYC) cases and complete customer verification through video calls.
- Interact directly with new and existing customers according to company procedures.
- Review and verify customer details and officially valid documents (OVDs).
- Make accurate decisions on VKYC cases while following company policies and standard operating procedures.
- Coordinate with customers and sales team representatives to complete verification smoothly.
- KYC Compliance and Documentation
- Follow all applicable KYC regulations, company policies and verification guidelines.
- Ensure accurate updates of customer verification decisions in the relevant systems.
- Maintain proper records and documentation for completed cases.
- Ensure every verification is handled carefully and in line with compliance requirements.
- Productivity and Customer Support
- Complete VKYC cases within the required turnaround time (TAT).
- Manage pending cases and ageing inventory efficiently.
- Prioritise urgent customer requests, internal emails and VKYC referrals.
- Handle customer queries, escalations and special requests.
- Maintain high accuracy and help reduce customer complaints.
- Process Improvement and Team Coordination
- Identify gaps in the existing KYC process and suggest improvements.
- Highlight customer concerns and communication issues.
- Support process automation and improvement initiatives.
- Adapt to changes in company policies, systems and procedures.
- Coordinate with internal teams to achieve individual and team performance targets.
✅Eligibility and Requirements:
Candidates should meet the following requirements:
- Graduate in any discipline.
- Working knowledge of Microsoft Excel.
- Basic understanding of KYC regulations and compliance.
- Good verbal and written communication skills.
- Strong attention to detail and accuracy.
- Ability to analyse information and make process-based decisions.
- Good organisational and time-management skills.
- Ability to work with customers and internal teams.
- A process-oriented approach with a focus on productivity and timely delivery.
Preferred Industry: Financial Services Industry (FSI).
Note: The official vacancy does not specify a minimum work experience requirement.
🌟What’s in It for You?
SBI Card offers a range of employee benefits and development opportunities, including:
- Employee wellness and wellbeing programmes supporting physical and mental health.
- Rewards and recognition programmes for good performance.
- An inclusive and diverse workplace culture.
- Gender-neutral workplace policies.
- Medical insurance coverage.
- Personal accident insurance.
- Group term life insurance.
- Annual health check-ups.
- Dental and outpatient department (OPD) benefits.
- Learning and development programmes to support employee growth.
- Opportunities to participate in process improvement initiatives.
💡Skills That Can Help You Stand Out:
For this Associate VKYC Support role, the following skills can be especially useful:
- Microsoft Excel and basic data management.
- Customer communication and video-call handling.
- KYC documentation and verification.
- Banking and financial services operations.
- Regulatory compliance awareness.
- Analytical thinking and problem-solving.
- Accuracy and attention to detail.
👨💼Who Should Apply?
Are you a graduate interested in banking, financial services or digital customer operations?
This opportunity may be worth considering if you:
- Want to start or develop your career in the banking and financial services industry.
- Have good communication and customer-handling skills.
- Are comfortable interacting with customers through video calls.
- Enjoy working with documents, verification processes and data.
- Can follow procedures while maintaining accuracy and productivity.
You don’t necessarily need an advanced technical background. A graduate degree, basic Excel knowledge, communication skills and an understanding of KYC compliance are the key requirements highlighted in the vacancy.
Your next career opportunity in digital banking could start here!
