Executive – Customer Service (Email, Chat & Voice)

Job Description

🏢Company: EXL
📍Location: Noida, Uttar Pradesh, India 🇮🇳
💼Job Type: Full-Time
🏢Work Mode: On-Site
⏳Experience: 0–3 years
🎓Education: Graduation in any discipline
💰Expected Salary: ₹2–₹3.7 lakhs per year
📊Job Category: Customer Service, Customer Support Jobs, BPO Jobs, Email Support Jobs, Chat Support Jobs, Voice Process Jobs, Back-End Operations Jobs
🌐Website: Website
📞Contact: Contact us

💬Your Communication Skills Could Open the Door to a New Career!

Enjoy helping people, solving problems and communicating with customers?

Here’s an opportunity worth exploring!

EXL is hiring Executives for its Back-End / Blended Customer Service process in Noida.

The role involves handling customer enquiries through email, chat and voice channels, managing outbound calls, understanding customer concerns and working with the team to find the right solutions.

Whether you are a recent graduate or have up to three years of experience, this could be a good opportunity to explore the world of customer service, BPO operations and client support.If you have good listening skills, clear communication and the ability to stay calm under pressure, this role may be a good match.

🏢About EXL:
EXL is a global data analytics and digital operations company that helps businesses improve their performance through technology, analytics and industry expertise.The company works with clients across industries such as insurance, banking, healthcare, retail and financial services.EXL offers employees opportunities to learn, collaborate with global teams and develop their professional skills while working on real business challenges.

🎯Key Responsibilities:

1. Customer Communication and Support

• Handle customer enquiries through assigned communication channels, including email, chat and voice.
• Manage outbound calls and respond to customer service requests.
• Understand customer needs and identify the right solutions.
• Provide clear and helpful information about the company’s products and services.
• Communicate professionally while handling customer concerns and queries.

1. Issue Management and Resolution

• Manage customer issues from the initial enquiry through resolution.
• Understand and assess customer problems before recommending solutions.
• Coordinate with internal teams to resolve customer concerns.
• Ensure necessary follow-up actions are completed.
• Keep customers informed about the progress of their requests.

1. Customer Experience and Service Quality

• Focus on providing accurate and timely responses.
• Listen carefully to customers and understand their requirements.
• Maintain professional communication across all interactions.
• Handle customer enquiries with patience and attention to detail.
• Support the team in delivering a consistent customer experience.

1. Teamwork and Process Management

• Work closely with team members to resolve customer issues.
• Develop a good understanding of the organisation’s products and services.
• Follow established customer service processes and guidelines.
• Manage assigned tasks and follow-up activities effectively.
• Work towards improving the overall issue management process.

✅Eligibility and Requirements:
Candidates should meet the following requirements:

• Graduate in any discipline.
• The job listing mentions 0–3 years of experience; its qualification section separately mentions 0–1 year.
• Good verbal and written communication skills.
• Ability to listen carefully and understand customer requirements.
• Basic understanding of client service systems.
• Ability to manage customer enquiries and resolve issues.
• Good writing and communication skills.
• Ability to work under pressure and manage multiple responsibilities.
• Willingness to learn about the organisation’s products and services.

Required Skills:

• Client Service Systems
• Domain Knowledge
• Listening Skills
• Working Under Pressure
• Written Communication Skills

🌟Why Consider This Opportunity?
EXL highlights several employee development opportunities on its official careers page, including:

• Opportunities to learn while working with experienced colleagues and leaders.
• Exposure to diverse global teams and work environments.
• Opportunities to solve new business challenges.
• Learning and development support to build professional skills.
• An inclusive and equal-opportunity workplace.
• Opportunities to develop your career as the organisation grows.

Note: These are general career opportunities highlighted by EXL, not a confirmed benefits package specific to this vacancy.

💡Skills That Can Help You Stand Out:
If you want to build a career in customer service or BPO operations, developing these skills can be valuable:

• Professional email writing.
• Clear verbal communication.
• Active listening and customer handling.
• Problem-solving and issue resolution.
• Basic computer and client service system knowledge.
• Time management and multitasking.
• Patience and the ability to work under pressure.

👨‍💼Who Should Apply?
Are you a graduate looking for your first opportunity in the corporate or BPO industry?

This role may be suitable if you:

• Want to start your career in customer support or customer service.
• Have good written and verbal communication skills.
• Enjoy interacting with people and helping them solve problems.
• Are comfortable handling customer enquiries through different channels.
• Can work in a team and manage responsibilities efficiently.

Candidates with up to three years of experience who want to develop their skills in email, chat and voice support can also consider this opportunity.

Your first step into the customer service industry could begin with the right conversation!