Banker-Customer Experience – (Job ID: 121241)

Accounting / Finance, Customer Service, Multiple Jobs
January 25, 2024
Full Time
Urgent
Application deadline closed.

Job Description

Company: IDFC First Bank
Job Type: Full-Time
Location: Pan-India
Job Category: Customer Service, Accounting & Finance
Expected Salary: ₹ 3 – 14 Lakh Per Annum
Experience: 2 – 5 Years

Job Purpose:

As a Banker-Customer Experience, your role is to deliver top-notch customer service,
becoming the banking partner of choice for clients. This includes efficient customer
engagement, client service, operations, liability build-up, and cross-sales at the
designated branch while ensuring regulatory compliance.

Roles & Responsibilities:

  • Engage with customers daily for CA/SA/TD build-up, Asset & Wealth cross-sell.
  • Achieve business targets assigned as per the performance scorecard.
  • Provide need-based product solutions aligned with client requirements.
  • Assess customer propensity and ensure higher product penetration per relationship.
  • Referencing for more business from existing customers.
  • Resolve queries and complaints with a customer-focused approach.
  • Ensure adherence to banking regulations and policies (AML, KYC, Data & Information
    security).
  • Assist in closure of audit report observations.
  • Perform audits and ensure compliance with internal and external regulations and
    guidelines.

Education Qualification:

  • Graduation: Bachelor’s in Engineering, Technology, Maths, Commerce, Arts, Science,
    Biology, Business, Computers, Management, or any other graduation degree.

Experience:

2 to 5 years of relevant experience in Banking or allied Business.

How to Apply:

Exciting opportunity: Banker-Customer Experience – Pan-India. Interested candidates
can apply for this position by clicking on the “Apply Now” button

Contact Information:

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