Product Experience Manager (122973)

Customer Service, Multiple Jobs, Project Management
Haryana
January 29, 2024
Full Time
Urgent
Application deadline closed.

Job Description

Company: Bharti Airtel Limited
Job Type: Full-Time
Location: Gurugram, Haryana, India
Job Category: Project Management, Customer Service
Expected Salary: ₹8 – 25 Lakh Per Annum
Experience: 2– 5 Years

About Us:

We are a fun-loving, energetic, and fast-growing company that breathes innovation.
Here at Airtel, we put our customers at the heart of everything we do. We encourage
our people to push boundaries, evolve from skilled professionals to risk-taking
entrepreneurs, and offer opportunities that encourage individual and professional
growth.

Key Responsibilities:

  • Design customer experience processes for various life stages of the customer journey
    (BUY, Onboard, Manage, Pay) for new products.
  • Identify issues, gaps, and design solutions to enhance the customer journey.
  • Use a data-driven approach to analyze customer Voice of the Customer (VOC) and
    identify root causes for issues, implementing structural solutions through refined
    processes.
  • Drive simplification and redesign of existing processes, collaborating crossfunctionally with teams such as product, sales, legal, regulatory, and marketing.
  • Write detailed Business Requirement Documents (BRDs) for journey design.
  • Define and own metrics around processes, driving continuous improvement.
  • Understand underlying systems and tech stacks to leverage technology in designing
    processes.

Skills:

  • Problem-solving skillset.
  • Analytical frame of mind.
  • Customer-obsessed.
  • Structured approach in analysis and articulation of problems and solutions.
  • Experience in designing simplified customer journeys.
  • Experience in Digital Transformation is an added advantage
How to Apply:

Exciting Opportunity for Product Experience Manager at Bharti Airtel Limited.
Interested candidates can apply for this position by clicking on the “Apply Now”
button.

Contact Information:

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