Job Description

Job ID: R-11149
Company: Calix
Location: Bangalore, Karnataka, India (24×7 Rotational Shifts)
Job Type: Full-Time (1-Year Apprenticeship Program)
Experience: 2024/2025 Graduates (internship experience preferred)
Education: Bachelor’s degree in Engineering or related field
Expected Salary: ₹4–6 Lakhs per year
Job Category: L1 Technical Support, System Administration, Network Monitoring, Engineering, Information Technology
Website: Website
Contact: Contact us

About the Company:
🌐 Calix provides cloud-based communications platforms enabling broadband service providers to deliver personalized services to residential subscribers worldwide.
Supports PON, Ethernet switching/routing, triple-play services, performance monitoring, and network management software for large-scale telecom systems.

About the Role:
🖥️ 1-year Graduate Trainee program providing 24×7 L1 technical support and monitoring for Calix systems/infrastructure as first point of contact for technical issues.
Work with cross-functional IT, engineering tools, development, and test teams supporting telecom software modules while ensuring high system availability.

Key Responsibilities:

• 👀 Provide 24×7 L1 support for applications, servers, virtual infrastructure, and network issues using Zabbix, SolarWinds for proactive monitoring.
• 🚨 Perform L1 troubleshooting, meet SLA/MTTA/MTTN targets, manage Jira queues, escalate within timelines, and participate in incident management.
• 📢 Monitor Slack/Teams for reactive issues, communicate with clients/vendors, document resolutions, and report system performance issues.

Requirements:

Required Technical Skills:

• 🖥️ Server administration, OS skills (Windows, Linux), networking fundamentals (Routing, TCP/IP, DNS, DHCP).
• 🏗️ Basic understanding of application architectures (web, app, database).

Desired Skills:

• 🐍 Scripting (Python, PowerShell, Bash), automation tools (Ansible, Jenkins, Terraform), DevOps practices (CI/CD, containerization).

Soft Skills:

• 💬 Excellent communication/customer service; fast-paced multi-priority environment; strong problem-solving/analytical skills.

Why Join Calix?
✅ 1-year structured Graduate Trainee program with competitive fresher stipend (₹4–6LPA) in telecom/cloud communications leader.
✅ 24×7 rotational shift exposure to L1 support, monitoring, incident management, and cross-functional telecom software teams.
✅ Global career launchpad working on PON/Ethernet/triple-play systems with internship experience advantage for 2024/2025 graduates.