Apprentice Engineer (78142761)

Customer Service, Engineering, Multiple Jobs
Maharashtra
January 17, 2024
Full Time
Urgent
Application deadline closed.

Job Description

Company: JIO
Job Type: Full Time
Location: Mumbai, Maharashtra, India
Job Category: Multiple Jobs, Customer Service
Expected Salary: ₹ 3 – 8 Lakh Per Annum
Experience: Freshers

Job Responsibilities:

  1. Ensure first-level proactive and reactive maintenance.
  2. Regularly prioritize faults to meet SLA.
  3. Handle emergencies and, if required, coordinate with the first-level operations and
    investigate faults/cause-related.
  4. Deal with complaints and escalations raised by end-customer Operations/CC center.
  5. Handle and analyze Trouble Tickets and recommend timely actions and solutions.

Education Requirement:

BE (E&C)

Skills & Competencies:

  1. Knowledge of Domain (Mandatory).
  2. Ensure the usage of all processes and tools as per agreed SLA.
  3. Knowledge of technical support activities.
  4. Delegate/coordinate tasks efficiently.
How to Apply:

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Contact Information:

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