Assistant Manager / Senior Executive – HNI Business
Job Description
Company: MakeMyTrip Pvt. LTD
Location: Gurugram, Haryana, India / Mumbai, Maharashtra, India
Job Type: Full-Time
Experience: 4 – 8 Years in holiday or luxury travel consultancy
Education: Bachelor’s degree in any discipline (Travel, Hospitality or Business preferred)
Expected Salary: ₹8 – 12 Lakhs per year
Job Category: Information Technology, Hospitality, Sales and Marketing
Website: Website info
Contact: Contact us
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About the Function:
The Holidays business at MakeMyTrip serves travellers across all segments, from
f
ixed‑itinerary group departures to fully customized holiday packages. The HNI Business
vertical specializes in crafting luxury travel experiences for High-Net-Worth Individuals,
combining in‑depth destination expertise with premium service.
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About the Role:
As an Assistant Manager / Senior Executive – HNI Business, you will act as a Destination
Consultant for affluent clients. You’ll leverage your deep knowledge of destinations,
strong industry networks, and refined sales skills to design bespoke itineraries and
maintain long‑term relationships that drive repeat bookings and referrals.
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Key Responsibilities:
→ Consultation & Advisory: Advise HNI clients on luxury travel options—
destinations, experiences, accommodations, and itineraries—tailored to their
preferences and budgets.
→ Destination Research: Continuously update your knowledge of global
destinations, pricing trends, customs, and emerging luxury travel offerings.
→ Itinerary Design: Diagnose client specifications (travel style, experiences sought,
spending capacity) to propose compelling, bespoke holiday plans.
→ Relationship Management: Build and nurture long‑term relationships with HNI
clients, ensuring high satisfaction and repeat business.
→ Stakeholder Networking: Cultivate connections with tourism boards, luxury
hotels, DMCs, and concierge services to secure exclusive experiences and
competitive rates.
→ Client Engagement: Conduct scheduled calls and in‑person meetings to present
proposals, refine details, and finalize bookings.
→ Sales Targets: Achieve revenue and margin targets by upselling premium
packages and ancillary services.
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Qualification & Experience:
→ Bachelor’s degree in any field; a background in Hospitality, Travel, or Business is
advantageous.
→ 4 – 8 years of experience in luxury or HNI travel consultancy, preferably within an
OTA, tour operator, or high‑end travel agency.
→ Demonstrated expertise in designing and selling upscale holiday packages for
discerning clientele.
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Key Success Factors:
→ Communication & Interpersonal Skills: Exceptional ability to listen, persuade,
and articulate complex itineraries with clarity and finesse.
→ Destination Expertise: Deep, up‑to‑date knowledge of global luxury travel
destinations, emerging trends, and exclusive experiences.
→ Sales Acumen: Strong sales orientation with proven track record of meeting or
exceeding revenue targets in the luxury segment.
→ Stakeholder Management: Ability to build and maintain relationships with
tourism boards, luxury partners, and internal teams.
→ Analytical Mindset: Proficiency in using data and insights to optimize package
pricing, cost structures, and customer satisfaction metrics.
→ Technical Skills: Proficient in Microsoft Office (Excel for reporting and analysis;
PowerPoint for client presentations) and familiarity with booking/CRM platforms.
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