Associate Technical Support Engineer

Customer Service, Engineering, Multiple Jobs
pan india
March 23, 2024
Full Time
Urgent
Application deadline closed.

Job Description

Company: Salesforce
Job Type: Full-time
Location: Pan-India
Job Category: Customer Service, Engineering
Experience: 1-2 Years
Expected Salary: ₹6-17 Lakh Per Year

About Future force University Recruiting:

Future force University Recruiting at Salesforce is dedicated to attracting, retaining, and
cultivating talent. Interns and new graduates work on real projects, impacting the
company’s future. With offices worldwide, recruits collaborate on a global scale,
benefiting from job shadowing, mentorship programs, and talent development courses.

About Salesforce:

Salesforce, the Customer Company, inspires business futures with AI + Data + CRM. They
empower individuals to be Trailblazers, driving performance, charting new paths, and
improving the world. Salesforce helps companies across industries connect with
customers innovatively.

Job Description:

The Associate Technical Support Engineer at Salesforce is a customer-focused expert
responsible for handling high-severity cases and implementing proactive support. They
provide expert-level technical support to Salesforce Marketing Cloud customers via phone
and web, managing cases, and maintaining customer communications. This role requires
collaboration with technical support teams globally.

Responsibilities:

→ Provide expert-level technical support to Salesforce Marketing Cloud customers via
phone and web.
→ Manage support cases daily, including transfers from other regions, and maintain
all customer communications and case documentation in Service Cloud.
→ Respond to customer-reported issues in a timely manner, per service level
agreements, and communicate progress of resolution/status.
→ Manage escalations and expectations, for both customers and internal staff, and
collaborate with technical support teams in other Salesforce Clouds as needed.
→ Identify improvements for improved customer experience and assist clients in
optimizing their use of the application platform via workflow guidance or
identifying automation, proactive monitoring, and integration opportunities.
→ May require work outside of normal business hours, holidays, and some weekends
as this role is an on-call position.

Preferred Qualifications:

→ 2023 Engineering Graduate with up to 12 months of work experience.
→ Previous experience with Salesforce CRM, Force.com, Marketing Cloud, and its
technologies is desired.
→ Knowledge of Internet development technologies (HTML, XML, API, SQL, etc.) is
required.
→ Expertise in Database and relational data structures is good to have.
→ Experience in large scale, multi-tenant production environments, API
Programming, or Software Development.
→ Dependable, motivated, self-starter, with the ability to work independently when
required.
→ Previous experience working with scripting languages and/or APIs is a bonus.
→ Previous Marketing Cloud experience and Marketing Cloud Email Specialist
Certification are bonuses but not required.

How to Apply:

Interested candidates can apply for this position by clicking on the “Apply Now” button.

Contact Information:

Related Jobs