Customer Grievance Officer (123224)
Job Description
Company: Bharti Airtel Limited
Job Type: Full-Time
Location: Gurugram, Haryana, India
Job Category: Customer Service
Expected Salary: ₹ 3 – 7 Lakh Per Annum
Experience: 0 – 9 Years
Job Description:
Passionate about resolving customer queries? Airtel Payments Bank Ltd is seeking a
dedicated Customer Grievance Officer (CGO) to manage customer grievances, provide
timely resolution, and serve as a frontline ambassador of the bank.
Key Deliverables
- Resolve queries end-to-end, ensuring zero repeat and escalations.
- Manage customer grievances in defined timelines.
- Responsible for operations activities in the assigned geography, covering
one or more districts. - Visit designated locations in each district for a defined duration.
- Collate and share complaints with the central team through CRM.
- Enlighten customers on the grievance redressal mechanism, resolution
time frames, and contact details of relevant authorities. - Maintain updated knowledge of the bank’s policies and product
offerings. - Contact concerned parties to get grievances redressed promptly.
- Prioritize complaints received through official channels and consumer
forums. - Promote and market new and existing products and services introduced
by the bank. - Adhere to all banking policies determined by the board of directors
About Us:
We are a fun-loving, energetic, and fast-growing company that breathes innovation.
At Airtel Payments Bank Ltd, we put our customers at the heart of everything we do,
encouraging our people to push boundaries and evolve into risk-taking entrepreneurs.
Join us in providing unparalleled experiences to our customers and being a part of a
company that serves one in every 24 people on the planet
How to Apply:
Join Airtel Payments Bank Ltd as a Customer Grievance Officer. Interested candidates
can apply for this position by clicking on the “Apply Now” button.
Contact Information:
- Company Website: Airtel Website https://www.airtel.in/
- Email: Email Them https://www.airtel.in/contact-us
- Contact Phone: Contact Them https://www.airtel.in/contact-us
