Customer Support Associate (Job ID: REF32817S)

Customer Service, Information Technology, Multiple Jobs
Maharashtra
December 1, 2025
Full Time
Urgent
Application ends: February 1, 2026
Apply Now

Job Description

Company: Sutherland
Location: Mumbai, Maharashtra, India
Job Type: Full-Time (Brick and Mortar Contract)
Experience: 0–2 years
Education: High school diploma or equivalent
Expected Salary: ₹3,00,000 – ₹5,00,000 lakhs per year
Job Category: Customer Service, Call Center Operations, Information Technology
Website: Website
Contact: Contact us

About the Company:
🤖 Sutherland is a global leader in AI, automation, cloud engineering, and advanced analytics, working with iconic brands worldwide.The company combines human expertise with cutting-edge technology to drive digital transformation, optimize operations, and deliver over 200 patented innovations across critical technologies.

About the Role:
📞 As a Customer Support Associate, you will serve as the primary contact for B2B customers via calls, email, and chat, ensuring timely resolution while maintaining SLAs.You will take full ownership of interactions, handle sensitive issues empathetically, maintain accurate records, and contribute to process improvements in a fast-paced support environment.

Key Responsibilities:

  • ☎️ Handle customer inquiries across voice, email, and chat channels with professionalism.
  • ⏱️ Meet SLAs for response times, quality, productivity, attendance, and first-contact resolution.
  • 🧑‍💼 Take full ownership of interactions with proactive problem-solving and brand-positive approach.
  • 📝 Maintain precise customer records and documentation in support systems.
  • 🔍 Flag recurring issues and suggest process improvements through proper channels.

Requirements:

  • 💬 Strong verbal and written English communication skills with email etiquette knowledge.
  • ❤️ Customer service mindset with empathy and ability to handle sensitive situations positively.
  • ⏳ Excellent time management and ability to work independently while meeting metrics.
  • 💻 Basic Windows OS knowledge and familiarity with multi-channel communication.
  • 📚 High school diploma or equivalent (0–2 years experience; freshers welcome).

Why Join Sutherland?
✅ Work with iconic global brands using cutting-edge AI and technology platforms
✅ Entry-level opportunity with clear performance metrics and growth potential
✅ Dynamic environment combining human expertise with digital innovation

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