Customer Support Engineer

Job Description

Company: Movate (formerly CSS Corp)
Location: Chennai, Tamil Nadu, India
Job Type: Full-Time
Experience: 0–2 years (Enterprise / technical customer support preferred)
Education: Any graduate; college degree preferred with basic knowledge of storage/infrastructure
Expected Salary: ₹2,00,000–₹3,50,000 lakhs per year
Job Category: Customer Service, Customer Support Engineer, Technical Support, Enterprise Support
Website:Website
Contact: Contact us:

About the Company:
🌐 Movate (formerly CSS Corp) is a global IT services and tech support company providing customer experience, technical support, and digital solutions for enterprise clients worldwide.The Chennai site supports international customers with voice and non‑voice processes across technical and customer support functions.

About the Role:
📞 As a Customer Support Engineer, you will provide direct support to external enterprise customers via phone and electronic channels, troubleshooting issues and documenting cases in the tracking system.You will own assigned tasks end‑to‑end, coordinate with other teams when needed, and ensure all cases and emails are resolved within shift hours without backlog.

Key Responsibilities:

• 📧 Communicate clearly in written and verbal form with customers; log accurate, timely updates in the case tracking system and share daily reports before logout.
• 🧠 Take ownership of tasks, drive cross‑team coordination as needed, and ensure diligent completion while adhering to SOPs, processes, and Movate values.
• 📝 Analyze and document problems, recommend solutions, highlight issues to leadership, and navigate challenging situations professionally.
• 🧮 Understand storage components and infrastructure, work in an enterprise environment, and ensure cases/emails are handled within shift duration.

Requirements:

• 🎓 College degree preferred; basic knowledge of storage/infrastructure required.
• 📞 Experience providing direct support to external customers via phone/electronic channels; ability to call customers and resolve issues confidently.
• 🧩 Strong problem‑solving skills, non‑linear thinking, and ability to prioritize, multi‑task, and execute cross‑functional projects with excellent organizational skills.
• 🧾 Ability to meet individual case management SLAs/metrics, maintain case ownership and proper routing, and type at least 40 wpm.
• 💬 Excellent communication skills and team-player mindset; acts as a role model in following processes and demonstrating company values.

Desired Skills:

• 💾 Familiarity with Hitachi Vantara or other enterprise storage platforms.

Why Join Movate?
✅ Launch or grow your tech support career in an enterprise environment, handling international customers and real-world technical issues.
✅ Clear process frameworks, SOPs, and performance metrics, with opportunities to transition into more advanced technical or support roles.
✅ Corporate benefits typical for Movate’s support roles, including PF, medical insurance, transport for certain shifts, and exposure to global customers.