Engagement Manager

Human Resource, International Jobs, Multiple Jobs, Project Management
July 16, 2024
Full Time
Urgent
Application deadline closed.

Job Description

Company: Darwinbox Digital Solutions Pvt. Ltd.
Job Type: Full-Time
Location: Manila, Philippines
Job Category: Human Resource, Project Management, International Jobs
Experience: 8-9 years
Expected Salary: ₹18-40 Lakhs per year ($21,000-$48,000)

About Company:
Darwinbox is Asia’s fastest-growing HR technology platform, revolutionizing the future of
work by building the world’s best HR tech. Driven by a fierce focus on employee
experience and customer success, and continuous, iterative innovation, we are the
preferred choice of 800+ global enterprises to manage their 2 million+ employees across
100+ countries.
Job Responsibilities:

  • Lead and mentor a team of Implementation Consultants, ensuring the successful and
    timely delivery of assigned projects.
  • Handle escalations from clients or internal stakeholders during the project lifecycle and
    resolve issues efficiently.
  • Coordinate with Sales and Pre-sales teams post-deal closure to ensure seamless
    knowledge transfer regarding project scope, client processes, stakeholders, and
    expectations.
  • Draft detailed project plans, track milestones, and ensure timely progress.
  • Maintain the highest levels of integrity in processes and policies, both internally and for
    clients.
  • Ensure smooth change management by aligning internal and external stakeholders,
    including client leadership and CXOs. Act as the primary point of contact for these
    accounts/clients.
  • Understand business requirements, derive solutions aligning business needs with
    product capabilities, identify gaps, and provide detailed use-cases and specifications for
    product enhancements.
  • Conduct key user training and provide ongoing support throughout the project.
  • Guide clients through the go-live phase and collaborate with Marketing/Customer
    Experience teams to drive Darwinbox adoption.
  • Assess and outline the ROI on Darwinbox implementation, evaluating project quality,
    speed, and customer satisfaction.
  • Ensure a smooth transition to the Customer Success team post-project delivery.
  • Meet financial milestones, such as ensuring implementation billing is completed before
    project go-live.
  • Identify upsell opportunities during the implementation process.
    Requirements:
  • 8+ years of experience in HR tech implementation, HR consulting, or HR roles.
  • Bachelor’s degree is mandatory; an MBA or master’s degree is preferred.
  • Proven experience in team management and dealing with senior stakeholders like CXOs.
  • Understanding of HR or a related educational background is an advantage.
  • Proficiency in productivity tools like MS Word and MS PowerPoint.
  • Ability to work with complex datasets, validate data, and use tools like MS Excel.
  • Familiarity with project management tools.
    Expected from You:
  • Ability to thrive in a fast-paced environment and take complete ownership of projects
    and assigned teams.
  • Curiosity and quick learning ability.
  • Strong analytical skills and problem-solving capability.
  • Diligence in tracking action items, follow-ups, smooth delivery, and managing project
    documentation.
  • Strong interpersonal skills to manage and mentor teams, and effectively communicate
    with internal and external stakeholders across functions.

How to Apply:
Interested candidates can apply for this position by clicking on the “Apply Now” button.

tact Information:

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