Greeter/Proctor – IELTS/Digital Exams (ID: 45327)

Job Description

Company: British Council
Location: Delhi, New Delhi, India
Job Type: Full-Time (Fixed-Term Contract – 1 Year)
Experience: Minimum 1 year (12 months)
Education: Graduation or equivalent
Expected Salary: Approx. ₹5.5 – ₹8 Lakhs per year (based on Pay Band 4/H and industry
benchmarks in India)
Job Category: Teaching, Customer Service, Information Technology
Website: Website info
Contact: Contact us

About British Council:

The British Council fosters global connections through education and cultural exchange,
empowering individuals with skills, networks, and internationally recognized qualifications
like IELTS. We operate in over 200 countries, impacting millions annually.

About the Role:

As a Greeter/Proctor (IELTS Online), you will manage candidate check-ins, remotely
proctor exams, and ensure compliance during IELTS Digital Exams. This role demands
meticulous attention to detail, adherence to security protocols, and collaboration across
24/7 shifts to uphold exam integrity.

Key Responsibilities:

Greeting:

– Validate candidate credentials and resolve check-in queries.

– Escalate priority issues and maintain accurate logs/data sheets.

– Meet daily transaction targets with high-quality standards.
Proctoring:

– Monitor 6 candidates per live session (3–4 hours/session).

– Report malpractices, document technical incidents, and investigate test recordings.

– Ensure timely completion of incident trackers and compliance logs.
Compliance & Security:

– Adhere to information security policies (no personal devices on-site).

– Report non-compliance and uphold organizational standards (IT, code of conduct).

Qualifications:

Education:

Graduation or equivalent.

Language: – IELTS Band 6.5 or equivalent (mandatory).

– Strong written and verbal English proficiency.

• Technical Skills:
• – Typing speed: 35+ WPM.
• – Proficient in MS Excel (VLOOKUP, pivot tables).
• – Soft Skills: – Excellent communication, multitasking, and adaptability.

Requirements:

– Minimum 1 year of work experience.

– Legal right to work in India (no visa sponsorship/relocation support).

– Flexibility to work 24/7 shifts (including weekends) in a secure office environment.

Desirable:

– Distinction in English (Graduation).

– Microsoft Excel Certification.

– IELTS Band 7 or high

Rewards & Benefits:

– Professional development in exam operations and compliance.

– Exposure to global educational initiatives