Operations Associate Analyst
Job Description
Job ID: JR332883
Company: Salesforce, Inc
Location: Bangalore, Karnataka or Hyderabad, Telangana, India
Job Type: Full Time
Experience: 1–2 years
Education: Bachelor’s degree
Expected Salary: ₹12–20 lakhs per year
Job Category: Information Technology, Resource Management Operations, Data Hygiene, Capacity Planning, Salesforce PSA, Process Optimization
Website: Website
Contact: Contact us
About the Company:
🌐 Salesforce leads AI-powered CRM solutions ensuring high-quality data drives superior business outcomes globally.
About the Role:
🔍 Steward quality data in Resource Management systems optimizing capacity planning and reducing time-to-staff.
High-impact operations role driving global consistency through data hygiene, audits and process improvements.
Key Responsibilities:
- 📊 Track utilization/capacity; sync with PMs for assignment extensions; generate weekly status reports flagging issues.
- 🔧 Maintain Salesforce PSA data cleanliness; reconcile assignments; standardize naming conventions; conduct monthly audits.
- 📈 Identify workflow bottlenecks; create process documentation/training; drive stakeholder accountability for data standards.
Requirements:
Core Skills:
- 🛠️ 1–2 years experience; strong analytical/communication; ability to manage up/sideways across organizational levels.
- 🔒 Problem-solving; cross-functional collaboration; high-volume data entry/administration; process optimization mindset.
Desired:
- 📊 Salesforce PSA/CRM knowledge; systems thinking connecting opportunities to resource assignments.
Why Join Salesforce?
✅ ₹12–20L competitive salary + direct impact on AI-era resource optimization at cloud computing leader.
✅ Critical operations role ensuring leadership decisions use trusted data perfect for detail-oriented analysts.
✅ Global team environment driving efficiency across project delivery and talent deployment processes.
