Prog Mgr. III, Ops Excellence, Global Operations – AI (Job ID: 2882931)

Engineering, Information Technology, Multiple Jobs, Project Management
Uttar Pradesh
February 3, 2025
Full Time
Urgent
Application ends: April 3, 2025
Apply Now

Job Description

Company: Amazon
Job Type: Full-Time
Location: Uttar Pradesh, India
Job Category: Information Technology, Project Management, Engineering
Experience: 12-14 years
Expected Salary: ₹20-₹40 Lakhs per Year (based on experience and qualifications)
Website: Website info
Contact: Contact us

Job Description:

Amazon’s Global Operations – AI (GO-AI) team is looking for a highly motivated Program
Manager to drive operational excellence at a global scale. The successful candidate will
be responsible for designing and implementing systems, metrics, and programs that
maximize compliance, productivity, and continuous improvement. This role offers an
exciting opportunity to work in a fast-paced, dynamic environment, partnering with
operations site leaders and global teams to implement solutions that drive impact for
Amazon customers worldwide.

Responsibilities:

  • Drive country-level excellence by designing and implementing systems, metrics,
    and programs to maximize compliance, productivity, and continuous
    improvement.
  • Build strong partnerships with operations site leaders to identify new business
    initiatives and deploy them successfully at the network level.
  • Collaborate with other Amazon business units globally to share best practices and
    improve end-to-end outcomes for Amazon customers.
  • Analyse and solve operational barriers with a focus on understanding root causes.
  • Lead process improvements using lean methodologies, Kaizen, Six Sigma, and
    other frameworks to reduce waste, correct bottlenecks, and drive continuous
    improvements.
  • Drive automation and digitalization projects, utilizing BI tools, RPA, and analytics
    tools while coordinating with the delivery team.
  • Own program strategy, and end-to-end delivery, and effectively communicate
    results to senior leadership.
  • Manage large-scale projects involving complex problem-solving across multiple
    business functions, including operations, quality, compliance, and more.

Requirements:

  • Overall experience of 12+ years in program or project management, process
    excellence, and reporting, with quality and compliance exposure being a plus.
  • 5+ years of experience in driving process improvements and operational
    excellence in operations, quality, or contact centers.
  • Experience with Kaizen, Lean, Six Sigma, and other process optimization
    methodologies.
  • Proficiency in data analytics and the ability to provide business insights to achieve
    goals.
  • Strong understanding of contact center metrics and KPIs, including voice and nonvoice channels.
  • Ability to work in a 24/7 environment, with potential for domestic and overseas
    travel.
  • Proven experience in optimizing operations processes and driving continuous
    improvements.
  • Familiarity with workforce management tools and principles

Preferred Qualifications:

  • Bachelor’s degree.
  • Certified Green Belt/Black Belt in Lean & Six Sigma methodologies.
  • Advanced knowledge of Excel (pivot tables, charts, data cleansing, array formulas,
    etc.).
  • Experience in a BPO (Business Process Outsourcing) environment.
  • Knowledge of operations in contact centers, seller support, supply chain, and
    fulfilment centers.

What We Offer:

  • Work with one of the world’s most customer-centric companies, helping to
    improve business outcomes globally.
  • Competitive salary and benefits.
  • Opportunities to collaborate with diverse teams and take on complex, high-impact
    projects.
  • A dynamic career path in a fast-growing, innovative company at the forefront of
    AI and operations excellence

Related Jobs