Senior Content Designer

Job Description

Company: Remitly
Job Type: Full-Time
Location: Seattle, Washington, United States
Job Category: International Jobs, Creative and Design
Experience: 5-6 years
Expected Salary: ₹1-1.30 Crore per year ($124,000-$155,000)

About Company:
Remitly’s vision is to transform lives with trusted financial services that transcend borders.
Since 2011, we have been tirelessly delivering on our promises to people who send money
around the world.
Today, we are reimagining global financial services and building products that extend
beyond traditional barriers to give customers access to more of the services they need, no
matter where they call home.
Join over 2,700 employees worldwide who are growing their careers with purpose and
connection with our customers while having a positive impact on millions of people around
the globe.
About the Job:
We are looking for a talented Senior Content Designer to join our team and contribute to
our mission of enhancing the lives of immigrants and their families by offering the most
reliable global financial services products. Reporting to the Senior Content Design
Manager within Remitly’s product organization, you’ll design products with a focus on
language and user needs.
You will evaluate customer journeys, design and implement product flows, finesse inproduct language, develop messaging frameworks, improve information architecture, and
more. Your goal will be to ensure Remitly’s product content is clear, concise, accessible,
on-brand, easy to localize, and reflects our customer-friendly voice and tone.
As a key member of the Lending team, you’ll help shape the content vision and strategy
for Remitly’s new product offerings. This role involves building relationships with partners,
including Product Management, Product Design, UX Research, Brand, Marketing,
Engineering, and Localization teams. This is a hybrid role to support team collaboration,
with an office located in downtown Seattle, WA.
Job Responsibilities:
✓ Lead content design work for complex 0-to-1 product development for Remitly’s
diverse, international audience. Develop product flows and messaging
frameworks, pinpointing the right terminology to support both customer and
business success.
✓ Develop and support comprehensive content strategies that align with our mission
to deliver pioneering lending and financial products.
✓ Craft engaging, clear, and concise in-product content that simplifies complex
financial concepts, promoting trust and customer loyalty. Your content efforts will
create direct business results.
✓ Collaborate with Product Management, Product Design, Brand, Marketing, and
Engineering teams to create a cohesive customer experience across all platforms
and touch points.
✓ Use data, user research, and Voice of Customer feedback to inform content design
decisions. Collaborate with UX researchers and product designers on hypothesis
creation, research planning, remote and in-person UX research sessions, and
evaluation. Partner with PMs and designers on A/B experimentation to uncover
content insights.
✓ Work with Remitly’s compliance and legal teams to ensure content integrity and
adherence to industry and international standards and regulations.
You Should Have:
✓ Minimum of 5+ years of content design or relevant UX writing experience.
✓ Bachelor’s degree in English, Journalism, Communications, UX, Human-Computer
Interaction, or equivalent experience.
✓ A UX content design portfolio that ideally includes end-to-end customer journeys,
user interface copy, and user education. In-product, customer-facing experiences
are preferable.
✓ Experience designing and shipping end-to-end products with complex flows,
multiple scenarios, and edge cases.
✓ Familiarity with design tools, especially Figma.
✓ Familiarity with strategic content design tools such as content audits, gap analyses,
empathy maps, messaging frameworks, and voice-and-tone frameworks.
✓ Experience simplifying and communicating complex ideas to diverse audiences in a
compelling way.
✓ Experience working with compliance and legal teams during the content and
product development and approval process.
Other Benefits:
✓ Flexible paid time off
✓ Health, dental, and vision benefits + 401k plan with company matching
✓ Paid parental, medical, military, and family care leave
✓ Mental Health & Family Forming Benefits
✓ Employee Stock Purchase Plan (ESPP)
✓ Continuing education and travel benefits

How to Apply:

Interested candidates can apply for this position by clicking on the “Apply Now” button.

Contact Information:

• Company Website: Remitly Website
• Email: Mail them
• Contact Phone: Contact them