Senior Support Manager

Job Description

Company: Freyr Energy Services Pvt Ltd
Job Type: Full-Time
Location: Hyderabad, Telangana, India
Job Category: Sales & Marketing, Customer Service, Project Management
Expected Salary: ₹6-20 Lakh Per Annum
Experience: 5-6 Years

Roles and Responsibilities:

Project Coordination:

➢ Lead and manage the team in project coordination activities for ongoing solar
projects.
➢ Ensure regular coordination with internal and external stakeholders to expedite
approvals.
➢ Coordinate with State Heads to stay updated on project statuses.
➢ Maintain dashboards to track performance metrics like site survey completions and
DPR Approvals.

Customer Support:

➢ Plan and execute all post-sales inbound and outbound communications according
to project timelines.

O&M and Quality Control:

➢ Manage the team to conduct quality assessments and maintenance activities at
project sites within targeted timelines.
➢ Ensure timely resolution of all tickets and proper reporting to higher management

Team Management:

➢ Lead teams according to their KRAs and company strategy.
➢ Allocate tasks and monitor progress regularly.
➢ Provide support and training to team members as needed.

Regular Reporting:

➢ Provide regular reports on individual project progress.

Mandatory Requirements:

➢ Bachelor’s degree in any discipline.
➢ Minimum 5 years of experience in project management or customer support roles.
➢ Strong English verbal and written communication skills.
➢ Knowledge of Project Management platforms like Zoho Projects.
➢ Proficiency in MS Office, especially Excel and Word.

Additional Requirements:

➢ Willingness to learn and results-driven mindset.
➢ Critical thinking and ability to organize work assignments.
➢ Collaboration skills with internal and external stakeholders.
➢ Passion for delivering high-quality results and taking accountability.
➢ Planning and organizing skills for self and team.
➢ Networking abilities.

How to Apply:

Join Our Team as a Senior Support Manager at Freyr Energy Services. Interested
candidates can apply for this position by clicking on the “Apply Now” button.

Contact Information:

• Company Website: Freyr Energy Website
• Email: Email them
• Contact Phone: Contact them