Team Leader, Contact Center
Job Description
Company: Walmart
Job Type: Full-Time
Location: Chennai, Tamil Nadu, India
Job Category: Customer Service
Experience: 7-10 years
Expected Salary: ₹9-12 Lakhs per year
About Walmart:
Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into
the world’s biggest retailer. Since those founding days, one thing has remained consistent:
our commitment to helping our customers save money so they can live better. Today,
we’re reinventing the shopping experience, and our associates are at the heart of it. Join
our family and create a career you’re proud of.
About the Job:
As a Team Leader in our Contact Center, you’ll play a pivotal role in delivering exceptional
customer service. You’ll lead a team of associates, providing guidance, support, and
fostering an environment of excellence. This role requires strong leadership skills, a
customer-centric mindset, and the ability to optimize team performance while maintaining
service level metrics.
Job Responsibilities:
➢ Conduct team meetings and 1:1 session with associates
➢ Monitor team metrics and provide coaching to optimize performance
➢ Foster support and engagement within the team
➢ Collaborate with peers to achieve business goals
➢ Improve customer experience by optimizing planning, staffing, performance
management, quality, and training
➢ Proficiency in Microsoft Office Suite
➢ Flexibility to work in a 24/7 environment with rotating weekly time off
➢ Ability to work in permanent night shifts or rotational shifts
What You Will Bring:
➢ 7-10 years of relevant customer service experience
➢ At least 3 years of experience as a team leader in a BPO or Call Center company
➢ Proven track record of leading teams to meet and exceed performance targets
➢ Strong coaching and mentoring skills
➢ Ability to identify and implement process improvements
➢ Experience in utilizing reporting tools and contact center systems
➢ Excellent time management and organizational skills
Benefits:
In addition to a competitive compensation package, we offer incentive awards for
outstanding performance. Our benefits package includes maternity and parental leave,
PTO, health benefits, and more.
Minimum Qualifications:
1 year of experience in retail, contact center operations, or a related area
Preferred Qualifications:
1 year of supervisory experience
How to Apply:
rested candidates can apply for this position by clicking on the “Apply Now” button
Contact Information:
- Company Website:
Walmart website - Email:
Mail them - Contact Phone:
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