Trainee Greeter/Proctor – IELTS/Digital Exams (ID: 45330)

Job Description

Company: British Council
Location: Delhi, New Delhi, India
Job Type: Full-Time (Fixed-Term Contract – 1 Year)
Experience: Freshers (Training Provided)
Education: Graduation or equivalent
Expected Salary: Approx. ₹3.5 – ₹5 Lakhs per year (based on Pay Band 3/I and industry
benchmarks for trainees in India).
Job Category: Teaching, Customer Service, Information Technology
Website: Website info
Contact: Contact us

About British Council:

The British Council promotes global connections through education and cultural
exchange, offering trusted qualifications like IELTS. We empower individuals to transform
their lives and communities through learning and innovation.

About the Role:

As a Trainee Greeter/Proctor, you will learn and support IELTS Online exam operations,
ensuring compliance and efficiency during test sessions. This role includes greeting
candidates, remote proctoring, and managing technical/logistical tasks, with a pathway to
an Executive role post-training.

Key Responsibilities:

Greeting:

– Validate candidate information and resolve check-in queries.

– Escalate priority issues and ensure daily transaction targets are met.

– Maintain logs and update data sheets with high accuracy.
Proctoring:

– Monitor 6 candidates per live test session (3–4 hours/session).

– Report malpractices, document incidents, and investigate test recordings.

– Complete logs and incident trackers promptly.
Compliance & Security:

– Adhere to information security policies (no personal devices on the operational floor).

– Report non-compliance and uphold organizational standards (IT, code of conduct).

Qualifications:

Education:

Graduation or equivalent.

Language: – IELTS Band 6.5 or equivalent (mandatory; must achieve Band 7 within 45 days of joining).

• Technical Skills: – Typing speed: 35+ WPM. – Basic MS Excel (VLOOKUP, pivot tables).
• Soft Skills: – Strong interpersonal, communication, and multitasking abilities.
• Adaptability to 24/7 shifts and cross-functional tas

Requirements:

– Legal right to work in India (no visa/sponsorship provided).

– Willingness to work in a secure office environment (24/7 shifts, including weekends).

Desirable:

– Distinction in English (Graduation).

– Microsoft Excel Certification

Rewards & Benefits:

– Pathway to a Fixed-Term Executive role after successful probation.

– Professional training in exam operations and compliance.