Trainer II

Application deadline closed.

Job Description

Company: Concentrix
Job Type: Full Time
Location: Mumbai, Maharashtra, India
Job Category: Project Management, Multiple Jobs
Expected Salary: ₹4-8 Lakh Per Annum
Experience: 2-4 Years

About Concentrix:

Concentrix is a global leader in customer experience services, providing innovative
solutions to a diverse range of industries. As an equal opportunity employer,
Concentrix values diversity and inclusivity in the workplace.

Job Description:

The Trainer II role at Concentrix is pivotal in delivering client-focused training for new
hires, product updates, and recursive training requirements. The position ensures a
well-prepared workforce with superior service and delivery.

Key responsibilities include:

  • Functional direction of agents in the training classroom, monitoring progress,
    providing coaching and feedback
  • Utilizing effective presentation and facilitation skills in a classroom environment
  • Achieving individual training performance metrics
  • Transitioning agents from training to the production environment
  • Maintaining relevant product knowledge through calls, meetings, and observations
  • Effective communication with managers, peers, and other resource groups
  • Contributing to continuous learning culture and recommending curriculum

Essential Functions/Core Responsibilities:

  • Day-to-day functional direction of agents in the program training classroom
  • Utilize effective presentation and facilitation skills
  • Prepare and present training materials through various modalities
  • Achieve individual training performance metrics
  • Support the transition of agents from training to the production environment
  • Maintain relevant product knowledge for each account
  • Ensure effective communication with managers, peers, and other resource groups
  • Measure the effectiveness of training programs and recommend modifications
  • Contribute to the continuous learning culture

Candidate Profile:

  • Bachelor’s Degree in a related field
  • Two to four years of relevant experience preferred
  • Proven experience in training methodologies and soft skills
  • Strong communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Ability to multi-task, prioritize, and meet timelines
  • Self-starter with a sense of urgency
  • Strong attention to detail and professionalism

Career Framework Role:

  • Requires knowledge and experience in own discipline
  • Analyses possible solutions using standard procedures and principles
  • Builds knowledge of the organization, processes, and customers
  • Solves a range of straightforward problems
  • Receives a moderate level of guidance and direction


The statements above are intended to describe the general nature and level of work
being performed by individuals in this job. They are not exhaustive lists of
responsibilities, duties, and skills.
Concentrix is an equal opportunity employer, evaluating qualified applicants without
regard to race, Color, religion, gender, national origin, age, sexual orientation, gender
identity or expression, protected veteran status, disability status, or any other legally
protected characteristic.

How to Apply:

Trainer jobs at Concentrix. Interested candidates can apply for this position by
clicking on the “Apply Now” button.

Contact Information: