PE-Customer Service PR

Job Description

🆔Job ID: 00069299703
🏢Company: Cognizant
📍Location: Indore, Madhya Pradesh, India 🇮🇳
💼Job Type: Full-time 💼
🏢Work Mode: Hybrid 🏠
⏳Experience: 0–1 year / Freshers with relevant internships 🎯
🎓Education: Diploma or Degree in any discipline 🎓
💰Expected Salary: ₹2–₹4 Lakhs per year 💰
📊Job Category: Customer Service, Customer Support, Technology & Engineering, Operations, International Voice Process 🌐
🌐Website: Website
📞Contact: Contact us

🌟Customer service is no longer just about answering questions.

It’s about solving problems, building trust and creating experiences that customers remember.

If you’re someone who communicates clearly, stays calm under pressure and enjoys helping people find solutions, this role at Cognizant could be a strong starting point for your career.

🌟About Cognizant:
Cognizant is a global technology and professional services company helping organizations modernize their businesses through technology, digital transformation and AI.

With a large global workforce and operations across multiple industries, Cognizant offers professionals opportunities to work with international teams, develop new skills and build careers across technology and business operations.

💡About the Role:
As a PE-Customer Service PR, you’ll be part of a customer-focused team supporting customers through phone, email and chat.

The role involves resolving customer issues, handling order and service-related queries, documenting interactions and coordinating with internal teams.

Because the position supports global customers, you’ll need strong communication skills, patience and the ability to work rotational shifts, including weekends and holidays when required.

It’s a role where every conversation can teach you something.

📌Key Responsibilities:
📌 Handle customer queries through phone, email and chat with clear and professional communication.

📌 Resolve customer issues using established procedures and analytical thinking.

📌 Aim for first-contact resolution and minimize repeat customer interactions.

📌 Accurately document customer interactions, actions taken and resolutions in service management systems.

📌 Escalate complex or sensitive cases to appropriate support teams.

📌 Share customer feedback and recurring issues with store and operations teams.

📌 Coordinate with logistics and order management teams regarding orders, deliveries, returns and refunds.

📌 Work according to rotational shift requirements, including weekends and holidays when required.

📌 Follow customer service, information security and compliance standards.

📌 Use knowledge bases, scripts and FAQ resources to provide consistent responses.

📌 Participate in coaching, quality monitoring and performance reviews.

📌 Meet service metrics related to response time, resolution rate, customer satisfaction and contact quality.

📌 Collaborate effectively across remote and office-based work environments.

📌 Identify opportunities to simplify customer service processes and reduce customer effort.

🎯Requirements:
🎯 Diploma or degree in any discipline.

🎯 Freshers and candidates with customer service internships or foundational experience can apply.

🎯 Strong verbal and written English communication skills.

🎯 Clear articulation, active listening and professional communication abilities.

🎯 Ability to handle high-volume customer interactions with patience and emotional control.

🎯 Basic understanding of store operations, billing, inventory and order-related queries is beneficial.

🎯 Familiarity with office productivity tools, ticketing systems or CRM platforms.

🎯 Ability to quickly learn new tools, processes, products and campaigns.

🎯 Comfortable working in rotational shifts, including weekends and holidays when required.

🎯 Customer-service certification such as Certified Customer Service Professional or an equivalent entry-level certification is required.

🌟Preferred Skills:
✅ Customer Service & Customer Support

✅ International Voice Process

✅ Email & Chat Support

✅ Active Listening

✅ Problem Solving

✅ Complaint Resolution

✅ CRM & Ticketing Systems

✅ Order Management

✅ Communication Skills

✅ Customer Experience

🌟Why Consider Cognizant ?
✅ Opportunity to work with a global technology and professional services organization.

✅ Hybrid working model for this position.

✅ Exposure to international customer interactions and service operations.

✅ Opportunity to develop communication, problem-solving and customer experience skills.

✅ Structured coaching and performance-development environment.

✅ Potential career pathways across technology, operations and digital services.

🔥Career Insight:
Your first job doesn’t have to be your final destination.

A customer service role can become a launchpad for careers in operations, customer experience, business analysis, sales, IT support and technology.

The real advantage isn’t just the salary.

It’s learning how to communicate, solve problems and work inside a global organization.

Master those skills early, and you create options for your future.