Customer Care Executive – Non Voice

Job Description

🆔Job ID: 86067325
🏢Company: Jio
📍Location: Chanderi, Madhya Pradesh, India 🌆
💼Job Type: Full-Time 💻
🏢Work Mode: Work From Office 🏢
⏳Experience: 0–2 Years 👨‍💻
🎓Education: 10+2 / Graduation Degree in Any Discipline 🎓
💰Expected Salary: ₹2 – ₹3.5 Lakhs Per Year 💸
📊Job Category: Customer Service, Non-Voice Process, Customer Support, BPO, Back Office Operations 🌐
🌐Website: Website
📞Contact: Contact us

🌟About the Company:
Jio is India’s leading digital services company and a subsidiary of Reliance Industries Limited 🇮🇳.Jio has transformed India’s digital ecosystem through its telecom, broadband, enterprise, cloud, and digital services offerings. Serving millions of customers nationwide, Jio continues to drive innovation, connectivity, and digital transformation across India 🚀.

💡About the Role:
Jio is hiring Customer Care Executives (Non-Voice) for its Customer Service team in Chanderi 📞.In this role, you will handle customer interactions through non-voice channels, assist customers with queries, provide solutions, maintain customer records, and ensure high-quality service delivery. This position is ideal for freshers and candidates looking to start a career in Customer Support, BPO, and Customer Service Operations.

📌Key Responsibilities:
📌 Manage customer interactions as per assigned schedules and processes 💬

📌 Handle customer queries and service requests efficiently 📞

📌 Demonstrate ownership and accountability for customer concerns 🤝

📌 Provide solution-oriented support for all customer interactions ✅

📌 Educate customers about products, services, and available solutions 📚

📌 Maintain updated knowledge of products, policies, and systems 🔄

📌 Capture and update customer information accurately 📝

📌 Resolve customer issues within defined timelines ⏰

📌 Build strong customer relationships and improve customer satisfaction ⭐

📌 Follow company policies, procedures, and compliance requirements 🔒

🎯Requirements:
🎯 0–2 Years of Experience 👨‍💻

🎯 Freshers are Eligible to Apply 🎓

🎯 10+2 or Graduation in Any Discipline 📚

🎯 Basic Computer Knowledge 💻

🎯 English Reading and Writing Skills ✍️

🎯 Good Problem-Solving Abilities 🧠

🎯 Customer-Focused Approach 🤝

🎯 Attention to Detail 🔍

🎯 Technical Orientation and Learning Mindset 🚀

🎯 Service-Oriented Attitude 🌟

🌟Preferred Skills:
✅ Customer Service Experience 📞

✅ Non-Voice Process Knowledge 💬

✅ Data Entry & Documentation Skills 📝

✅ Communication Skills 💬

✅ Customer Relationship Management 🤝

✅ Multitasking Ability ⚡

✅ Time Management Skills ⏰

✅ Team Collaboration 🤝

✅ Basic Troubleshooting Skills 🔧

🌟Why Join Jio?
✅ Work with India’s Leading Digital Services Company 🇮🇳

✅ Excellent Opportunity for Freshers and Entry-Level Candidates 🚀

✅ Structured Training and Career Development Programs 🎓

✅ Exposure to Large-Scale Customer Service Operations 🌐

✅ Stable Career Growth Opportunities 📈

✅ Collaborative and Supportive Work Environment 🤝

✅ Build Customer Service and Communication Skills 💼

✅ Opportunity to Work with Industry-Leading Technologies ⚡