Customer Solutions Manager
Job Description
🏢Company: Foundation AI
📍Location: Remote, United States 🌎 (Open to candidates in Los Angeles, California, United States / Houston, Texas, United States / Dallas, Texas, United States / Miami, Florida, United States / New York, New York, United States)
💼Job Type: Full-Time
🏢Work Mode: Remote
⏳Experience: 5+ Years
🎓Education: Bachelor’s Degree Preferred 🎓
💰Expected Salary: $90,000 – $140,000 per year (₹75 Lakhs – ₹1.17 Crore approx.) 💸
📊Job Category: Customer Service, Information Technology, International Jobs, Remote Jobs, SaaS, LegalTech, Solutions Consulting
🌐Website: Website
📞Contact: Contact us
🌟About the Company:
Foundation AI is an AI-native document intake automation platform built for claims and litigation industries ⚖️🤖.
Founded in 2019 by lawyers and data scientists, the company processes millions of legal documents monthly for leading US law firms 📄🚀
💡About the Role:
Foundation AI is hiring a Customer Solutions Manager to lead and optimize the customer journey after implementation 🎯.
This role combines customer strategy, workflow consulting, configuration management, troubleshooting, and adoption support for law firm clients ⚖️💻
📌Key Responsibilities:
📌 Manage post-launch customer success, adoption & optimization 📈
📌 Understand law firm workflows and recommend scalable solutions ⚖️
📌 Handle workflow configurations and process improvements ⚙️
📌 Troubleshoot issues, identify root causes & drive resolutions 🔍
📌 Monitor customer usage, adoption gaps & performance metrics 📊
📌 Collaborate with Product, Engineering, Support & Implementation teams 🤝
📌 Maintain documentation, SOPs, and workflow notes 📝
📌 Support renewals and expansion by ensuring measurable value 💼
🎯Requirements:
🎯 5+ years in Customer Success / Solutions Consulting / SaaS roles 💻
🎯 2+ years in LegalTech or working with law firms ⚖️
🎯 Strong workflow design and process improvement skills 📊
🎯 Experience managing complex customer environments ⚙️
🎯 Excellent communication and stakeholder management 🤝
🎯 Ability to work independently in remote environments 🏡
🌟Preferred Qualifications:
✅ Experience with AI-powered products or automation tools 🤖
✅ Knowledge of legal practice management systems ⚖️
✅ Startup or high-growth company experience 🚀
✅ Experience building SOPs, playbooks & documentation 📋
🌟Why Join Foundation AI?
✅ Work in fast-growing AI + LegalTech industry 🤖⚖️
✅ Fully remote flexibility 🌍
✅ High salary international opportunity 💸
✅ Direct impact on customer success and business growth 📈
✅ Exposure to cutting-edge workflow automation technology 🚀
