Senior Executive – Clinical
Job Description
🆔Job ID: REQ-029187
🏢Company: Sagility
📍Location: Bangalore, Karnataka, India 🇮🇳
💼Job Type: Full-Time 🏥
🏢Work Mode: Fully Onsite 🏢
⏳Experience: 2.5+ Years 👨⚕️
🎓Education: Any Graduate/Postgraduate, preferably Science background + Nursing Certification (IRN) 🎓
💰Expected Salary: ₹4 – ₹7 Lakhs Per Year 💸
📊Job Category: Clinical Operations, Healthcare, Nursing, Healthcare BPM, Clinical Services 🌐
🌐Website: Website
📞Contact: Contact us
🌟Healthcare isn’t only about treating patients.
Sometimes, it’s about making sure the systems behind patient care work better.
The right decision.
The right process.
The right escalation.
The right person taking ownership when something goes wrong.
That’s where strong clinical professionals can create impact beyond the bedside.
Sagility is hiring a Senior Executive – Clinical in Bengaluru for someone who can combine healthcare knowledge with communication, problem-solving and operational thinking.
🌟About Sagility:
Sagility is a global healthcare services organization combining technology, healthcare expertise and business process management to improve the member and patient experience. 🏥🌎
Its services span clinical and case management, member engagement, provider solutions, claims, payment integrity, cost containment and analytics.
With more than 25,000 employees across five countries, Sagility operates at the intersection of healthcare, technology and large-scale operations.
💡About the Role:
As a Senior Executive – Clinical, you’ll contribute to team performance, service quality and client satisfaction while handling healthcare-related processes and complex scenarios.
The role combines clinical understanding with operational execution.
You’ll work with healthcare processes, quality standards, SLAs, productivity metrics and customer-focused solutions.
You’ll also have opportunities to mentor team members and act as a subject matter expert.
In short:
Know the process. Understand the problem. Own the outcome.
📌Key Responsibilities:
📌 Handle healthcare-related processes, claims, projects or calls according to process guidelines 🏥
📌 Understand and resolve complex scenarios and assigned tasks
📌 Maintain required SLA, TAT and productivity standards ⏱️
📌 Follow quality, auditing and compliance parameters
📌 Apply analytical and logical reasoning to solve operational problems 🔍
📌 Actively listen and understand employee/customer requirements
📌 Communicate effectively with internal and external stakeholders 💬
📌 Identify alternative solutions to problems and make informed decisions
📌 Mentor and coach new team members when required 👥
📌 Act as a Subject Matter Expert for relevant processes
📌 Support continuous improvement initiatives
📌 Monitor and contribute to team efficiency and productivity 📈
📌 Take responsibility for assigned work and coordinate efforts across functions
📌 Maintain attendance and punctuality standards
📌 Continuously develop knowledge and skills related to the process 📚
🎯Requirements:
🎯 Graduate or postgraduate qualification, preferably with a Science background 🎓
🎯 Nursing Certification (IRN) required
🎯 2.5+ years of experience in the healthcare and clinical domain 👨⚕️
🎯 Basic understanding of healthcare processes
🎯 Strong reasoning and analytical skills 🧠
🎯 Excellent verbal and written communication
🎯 Strong interpersonal and customer-service skills
🎯 Good conflict-resolution and problem-solving abilities
🎯 Ability to work under pressure and manage multiple priorities
🎯 Strong understanding of quality and productivity requirements
🎯 Ability to work effectively in a complex global environment 🌎
🌟Preferred Skills:
✅ Clinical Operations 🏥
✅ Healthcare Process Management
✅ Nursing & Clinical Knowledge
✅ Claims Processing
✅ Quality & Auditing
✅ SLA & TAT Management ⏱️
✅ Customer Service
✅ Problem Solving & Conflict Resolution 🔍
✅ Team Coaching & Mentoring 👥
✅ Stakeholder Management
🌟Why Consider Sagility?
✅ Work with a global healthcare services organization 🌎
✅ Gain exposure to large-scale healthcare operations
✅ Combine clinical knowledge with business and technology processes
✅ Develop leadership and mentoring skills 📈
✅ Work with healthcare-focused technology and transformation initiatives
✅ Build experience in clinical operations and process management
✅ Opportunity to grow into higher-level operational and subject-matter roles 🚀
🔥Career Insight:
Your clinical career doesn’t always have to follow one path.
Healthcare needs professionals who can understand both people and processes.
If you can analyze a problem, communicate clearly, coach others and take ownership of outcomes, your clinical knowledge can open doors beyond traditional healthcare roles.
Sometimes, the next step in your career isn’t another designation.
It’s a bigger impact.
