Software Development Engineer – Customer Experience (L1)
Job Description
🏢Company: Zinier 🇺🇸🇮🇳
📍Location: Bangalore, Karnataka, India 🇮🇳
💼Job Type: Full-Time 💻
🏢Work Mode: Hybrid 🏢
⏳Experience: 2+ Years 👨💻
🎓Education: Bachelor’s Degree in Computer Science, Software Engineering, IT, or a related field 🎓
💰Expected Salary: ₹8 – ₹15 Lakhs Per Year 💸
📊Job Category: Information Technology, Engineering, Software Development, Customer Experience, Technical Support, Application Support, JavaScript, API Integration 🌐
🌐Website: Website
📞Contact: Contact us
🌟What happens when software meets a real customer problem?
The ticket arrives.
An API isn’t responding.
A workflow has broken.
A data record doesn’t look right.
A JSON payload isn’t behaving as expected.
And someone needs to go beyond saying:
“We’ll look into it.”
They need to find the problem and fix it.
That’s where this opportunity at Zinier comes in.
Zinier is hiring a Software Development Engineer – Customer Experience (L1) in Bangalore, joining its global 24/7 Support Engineering team.
This role sits directly between engineering and customers — giving you the opportunity to debug real production problems, work across the technology stack, and help shape better customer experiences.
🌟About Zinier:
Zinier is a technology company focused on empowering frontline and deskless workers through its no-code customization platform. 🌍💻
With around 80% of the global workforce considered deskless, Zinier builds technology designed to improve the productivity and experience of the people who keep essential operations running.
The company has a global workforce spanning the United States, Canada, Europe, Latin America, Singapore, and Bangalore.
Its investors include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures.
💡About the Role:
As an SDE – Customer Experience (L1), you’ll become part of Zinier’s global Support Engineering function.
You’ll investigate customer-reported issues, analyze logs, trace workflows, inspect JSON payloads, debug code-based problems, and work with APIs and databases to identify root causes.
But there’s another interesting part.
You won’t be limited to support tickets.
Depending on bandwidth and interests, you may contribute to Engineering, Implementation, Delivery, Solution Architecture, AI initiatives, and internal tooling.
That makes this more than a traditional support role.
It’s an opportunity to build technical depth while developing the ability to understand what customers actually need from software.
📌Key Responsibilities:
📌 Monitor and respond to customer issues through customer portals, email, and Slack within defined SLAs. 🎯
📌 Diagnose and resolve workflow configuration issues, API failures, code-related problems, and data discrepancies. 🔍
📌 Investigate logs and trace workflow execution paths to identify technical issues. 💻
📌 Analyze JSON payloads and application behavior to isolate breaking logic. 🧩
📌 Resolve complex customer requests independently and escalate appropriately when required. 🚀
📌 Own customer issues end-to-end while maintaining clear documentation of findings. 📝
📌 File production deployment requests on behalf of customers and coordinate with internal teams. ⚙️
📌 Contribute to Engineering and Implementation/Delivery projects when bandwidth allows. 👨💻
📌 Work closely with Sales teams if pursuing Solution Architecture-related opportunities. 🤝
📌 Identify gaps in knowledge-base documentation and create new resources to reduce recurring issues. 📚
📌 Ideate and implement AI solutions that improve customer experience or the product itself. 🤖
📌 Maintain high standards for customer communication and response-time adherence. 💬
📌 Participate in technical and product training to deepen platform knowledge. 🎓
📌 Participate in on-call rotations and occasional weekend support based on shift requirements. ⏰
🎯Requirements:
🎯 Bachelor’s degree in Computer Science, Software Engineering, IT, or a related field. 🎓
🎯 2+ years of experience in JavaScript development, Solutions Development, Application Support, Customer Engineering, or a related role. 👨💻
🎯 Hands-on proficiency with JavaScript, JSON, HTML, and CSS. 💻
🎯 Familiarity with REST APIs and basic SQL queries. 🔗
🎯 Experience with log analysis and technical troubleshooting. 🔍
🎯 Understanding of operating systems, cloud services, and multi-tier web application architecture. ☁️
🎯 Experience with CRM and ticketing systems such as Jira or Salesforce. 📋
🎯 Excellent written and verbal communication skills. 💬
🎯 Ability to communicate with stakeholders with different levels of technical expertise. 🤝
🎯 Strong analytical and problem-solving mindset. 🧠
🎯 Customer-first approach to technical problem solving. ❤️
🎯 Willingness to work night shifts, weekends, and 24/7 on-call rotations when required. 🌙
🌟Preferred Skills:
✅ React ⚛️
✅ Grafana & Observability Tools 📊
✅ Workflow / Field-Service Management Systems ⚙️
✅ Java / Python / JEE ☕🐍
✅ Linux Environments 🐧
✅ ITIL V3/V4 📋
✅ REST APIs & JSON 🔗
✅ SQL & Database Troubleshooting 🗄️
✅ Cloud Services ☁️
✅ Technical Customer Support 👥
🌟Why Join Zinier?
✅ Work at the intersection of engineering and customer experience. 🚀
✅ Gain exposure across the full technology stack. 💻
✅ Work with backend technologies such as Java and Spring Boot. ⚙️
✅ Explore frontend technologies including React and mobile UI development. 📱
✅ Build internal tools and contribute to engineering stability. 🛠️
✅ Work directly with Solution Architects, Product teams, and experienced engineers. 🤝
✅ Contribute ideas that can influence product blueprints and customer deployments. 💡
✅ Get exposure to AI solutions focused on customer experience and product improvement. 🤖
✅ Build a career path toward Senior SDE, Solution Developer, Solution Architect, Delivery, or Customer Success. 📈
🔥Career Insight:
Some engineers build software.
Others spend their careers understanding why software breaks.
The second group develops a different kind of advantage.
They learn how systems behave in the real world.
They see what customers struggle with.
They understand APIs, databases, workflows, logs, and production environments.
And they learn how technical decisions affect the people actually using the product.
That’s why a customer-facing engineering role can become a powerful career accelerator.
You aren’t just fixing tickets.
You’re learning how to build technology that people can actually depend on.
