Technical Support Engineer

Engineering, Information Technology, Multiple Jobs
Telangana, Karnataka
January 7, 2026
Full Time
Urgent
Application ends: March 8, 2026
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Job Description

Job ID: JR323181
Company: Salesforce, Inc.
Location: Hyderabad, Telangana, India / Bangalore, Karnataka, India
Job Type: Full Time
Experience: 2–5 years Salesforce platform / technical support
Education: Bachelor’s in Computer Science or equivalent
Expected Salary: ₹20–35 Lakhs per year
Job Category: Technical Support, Salesforce CRM, AI Agent force, Data Cloud, Information Technology, Engineering
Website: Website
Contact: Contact us

About the Company:
🌐 Salesforce pioneers AI-powered CRM, powering global enterprises with the #1 platform for customer success and innovation.
Pioneering the Agentic CRM era through Data Cloud, Agent force, and seamless integrations for transformative business outcomes.

About the Role:
🔧 Join elite Global Technical Support to master Salesforce Platform, resolving complex issues across AI CRM ecosystem for enterprise clients.
Own end-to-end customer journeys, driving critical resolutions and product advocacy in fast-paced, high-impact environment.

Key Responsibilities:

  • 🛠️ Manage complex technical issues in Sales/Service Cloud/Data Cloud/Agent force; troubleshoot Apex/LWC/Flows/SQL/SOQL with advanced debugging.
  • 📊 Investigate/prioritize cases using internal tools; collaborate with Product Engineering on gaps via Voice of Customer; create knowledge base materials.
  • 🤝 Deliver exceptional CSAT through clear communication, peer swarming/mentorship, best practices guidance, and proactive GenAI/LLM support.

Requirements:

Core Skills:

  • 🛠️ Bachelor’s CS or equivalent; Apex/Python/JS; Salesforce products (Data Cloud/Agent force/Sales/Service); DB modeling/SQL tuning; troubleshooting high-priority issues.
  • 🔒 GenAI basics (LLMs/RAG/prompt Eng.); multi-task under pressure; excellent comms/prioritization.

Desired:

  • 📊 Salesforce certs (Data Cloud Consultant/Agent force/Platform Dev I/II); DevOps (CI/CD/Git); deep LLMs/RAG expertise.

Why Join Salesforce?
✅ Hyderabad/Bangalore pay ₹20–35L (avg ₹15–25L tech support, median ₹28L+ stocks/bonus/philanthropy) in AI CRM leader.
✅ Fast-track mastery with VTO/1-1-1 model; fun, inclusive team driving Agentic era impact.
✅ Unlimited learning/career growth; global enterprises relying on your expertise for reliability.

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