Analyst

Job Description

🆔Job ID: 82208
🏢Company: eClerx
📍Location: Chandigarh, India 🌆
💼Job Type: Full-Time 💻
🏢Work Mode: Onsite 🏢
⏳Experience: 0–3 Years 👨‍💻
🎓Education: Bachelor’s Degree in Any Field 🎓
💰Expected Salary: ₹3 – ₹6 Lakhs Per Year 💸
📊Job Category: BPO, Customer Service, Quality Analysis, Customer Support, Audit Process, Call Center Operations, Email Support, Chat Support, Business Operations 🌐
🌐Website: Website
📞Contact: Contact us

🌟About the Company:
eClerx is a global leader in productized services 🌍📊 specializing in data analytics, business process management, automation, and customer operations solutions.Founded in 2000, eClerx partners with leading companies across financial services, retail, telecommunications, and technology sectors to improve operational efficiency and customer experience 🚀With over 18,000 employees worldwide, the company focuses on innovation, smart automation, and data-driven solutions ⚡

💡About the Role:
eClerx is hiring Analysts 👨‍💻 for its BPO Call/Chat/Email Audit Process team in Chandigarh.This role involves monitoring customer interactions across calls, chats, and emails to ensure service quality, compliance, and customer satisfaction.Candidates will evaluate agent performance, identify process gaps, provide actionable feedback, and support process improvements to enhance operational efficiency and service standards 📈

📌Key Responsibilities:
📌 Audit customer calls, chats, and email interactions 📞
📌 Ensure compliance with company policies and quality standards 🔐
📌 Identify service gaps and communication issues 🔍
📌 Provide feedback and coaching recommendations to agents 💬
📌 Analyze trends and recurring customer issues 📊
📌 Support process optimization and quality improvements ⚙️
📌 Help improve customer satisfaction and service delivery 🚀
📌 Ensure adherence to data privacy and security policies 🛡️
📌 Collaborate with team leads on training and coaching materials 🤝

🎯Requirements:
🎯 Bachelor’s degree in any discipline 🎓
🎯 Excellent verbal and written communication skills 💬
🎯 Strong analytical and problem-solving abilities 🧠
🎯 Attention to detail and quality-focused mindset 🔍
🎯 Ability to multitask in fast-paced environments ⚡
🎯 Good understanding of customer service processes 📞
🎯 Adaptability and willingness to learn 📈
🎯 Strong teamwork and collaboration skills 🤝

🌟Preferred Skills:
✅ Experience in BPO or customer support operations 📞
✅ Knowledge of quality audit and compliance processes 📊
✅ Familiarity with call/chat/email support workflows 💻
✅ Strong reporting and documentation skills 📚
✅ Ability to identify process improvement opportunities 🚀
✅ Customer-centric problem-solving mindset 😊
✅ Basic understanding of operational metrics and KPIs 📈

🌟Why Join eClerx?
✅ Work with a globally recognized business operations company 🌍
✅ Gain experience in quality analysis and customer operations 📊
✅ Strong career growth and learning opportunities 📈
✅ Exposure to global client servicing environments 🚀
✅ Collaborative and supportive work culture 🤝
✅ Opportunity to build expertise in compliance and audit processes 🔐
✅ Learn data-driven operational excellence practices ⚡