Customer Care Specialist

Job Description

🆔Job ID: r20485
🏢Company: Criteo
📍Location: Gurugram, Haryana, India 🌆
💼Job Type: Full-Time 💻
🏢Work Mode: Hybrid 🏢
⏳Experience: 0–2 Years 👨‍💻
🎓Education: Bachelor’s Degree in any discipline🎓
💰Expected Salary: ₹6 – ₹10 Lakhs Per Year 💸
📊Job Category: Customer Service, Information Technology, Customer Support, Digital Advertising Support, Client Services, Technical Support 🌐
🌐Website: Website
📞Contact: Contact us

🌟About the Company:
Criteo is a global Commerce Media and Advertising Technology company that helps businesses improve digital advertising performance using AI-powered solutions and commerce intelligence. 🌍The company works with thousands of brands, retailers, and advertisers worldwide, enabling them to drive better customer engagement and revenue growth through advanced advertising technologies and data-driven insights. 🚀

💡About the Role:
Criteo is hiring Customer Care Specialists to join its multinational Global Customer Care Team supporting clients across EMEA regions.In this role, you will act as the first point of contact for advertisers, assisting them through email and live chat support. You will troubleshoot campaign, technical, financial, and account-related issues while helping clients maximize their success on Criteo’s advertising platform.This is an excellent opportunity for candidates interested in Customer Support, Digital Marketing, AdTech, Client Success, and International Customer Service Operations.

📌Key Responsibilities:
📌 Deliver exceptional customer support through email and live chat 💬

📌 Resolve technical, financial, creative, and campaign setup issues efficiently ⚙️

📌 Support advertisers in using Criteo’s advertising platform effectively 📊

📌 Escalate complex issues to internal technical and commercial teams 🔄

📌 Maintain high-quality CRM records and case management practices 📝

📌 Meet SLA targets including response time, resolution time, and customer satisfaction goals 🎯

📌 Collaborate with Technical Solutions, Product, and Creative teams 🤝

📌 Educate customers on platform features and best practices 🎓

📌 Contribute to AI-driven process improvements and automation initiatives 🤖

📌 Monitor KPIs and continuously improve support performance 📈

🎯Requirements:
🎯 0–2 Years of Experience in Customer Support, Customer Service, or Client-Facing Roles 👨‍💻

🎯 Strong written and verbal English communication skills 💬

🎯 Excellent problem-solving and analytical abilities 🧠

🎯 Ability to multitask in a fast-paced environment ⚡

🎯 Customer-first mindset with strong attention to detail 🎯

🎯 Comfortable working in evening/night shifts 🌙

🎯 Strong organizational and time management skills ⏰

🎯 Ability to work collaboratively with global teams 🌍

🎯 Basic understanding of Digital Marketing concepts is preferred 📈

🎯 Interest in AI-driven customer support technologies 🤖

🌟Preferred Skills:
✅ Customer Support & Client Relationship Management 🤝

✅ Email & Chat Support Experience 💬

✅ CRM Tools Knowledge 📊

✅ Digital Advertising Fundamentals 📈

✅ Technical Troubleshooting Skills ⚙️

✅ Process Improvement & Automation Awareness 🤖

✅ KPI Monitoring & Performance Tracking 📉

✅ Cross-Functional Team Collaboration 🤝

🌟Why Join Criteo?
✅ Work with a globally recognized AI-powered advertising technology company 🌍

✅ Hybrid working model with flexibility 🏢

✅ Exposure to international clients across EMEA 🌎

✅ Career growth, mentorship, and learning opportunities 📚

✅ Health, wellness, and mental health benefits ❤️

✅ Shift allowance for night shifts 💰

✅ Inclusive and diverse workplace culture 🤝

✅ Opportunity to work with cutting-edge AI and digital advertising technologies 🚀