Head – Customer Success

Customer Service, Multiple Jobs, Sales & Marketing
Madhya Pradesh
October 31, 2026
Full Time
Urgent
Application ends: December 31, 2026
Apply Now

Job Description

🏢Company: We360.ai
📍Location: Bhopal, Madhya Pradesh, India 🇮🇳
💼Job Type: Full-time
🏢Work Mode: On site
⏳Experience: 8+ years, including at least 3 years in a leadership role
🎓Education: Bachelor’s degree in Business, Marketing, or a related field; Master’s degree preferred
💰Expected Salary: ₹15–₹25 Lakhs Per Year
📊Job Category: Customer Service, Sales and Marketing, SaaS, Client Relationship Management, Sales Leadership
🌐Website: Website
📞Contact: Contact us

🌟Build Customer Relationships That Drive Business Growth!

Great customer success goes beyond solving problems — it helps customers achieve measurable results. If you have the leadership experience to build strong teams, improve retention, and turn customer relationships into long-term business growth, this opportunity at We360.ai could be your next career move.

🏢About We360.ai:
We360.ai is a technology company offering cloud-based employee productivity and workforce analytics software. Its solutions help businesses understand work patterns, track productivity, analyze performance, and make informed decisions using data and AI-powered insights.

💡About the Role:
As Head – Customer Success, you will lead the customer success team and oversee the entire customer journey, from onboarding and product adoption to retention and account growth. You will work closely with Sales, Product, and Marketing to improve customer satisfaction and ensure clients receive lasting value from the platform.

📌Key Responsibilities:

  • Develop and execute customer success strategies aligned with business goals.
  • Establish team objectives, OKRs, and performance metrics.
  • Lead, mentor, and develop a high-performing customer success team.
  • Improve customer onboarding, training, and product adoption.
  • Build retention strategies to reduce churn and increase customer lifetime value.
  • Identify upselling and cross-selling opportunities within existing accounts.
  • Oversee customer support and ensure timely resolution of escalations.
  • Collaborate with Sales, Product, and Marketing to improve the customer experience.
  • Represent customer feedback internally and recommend product improvements.
  • Track customer satisfaction, retention, usage trends, and other key performance indicators.
  • Develop customer advocacy initiatives, testimonials, and success stories.

🎯Requirements:

  • Bachelor’s degree in Business, Marketing, or a related discipline; a Master’s degree is preferred.
  • 8+ years of progressive experience in Customer Success.
  • At least 3 years of experience in a leadership role.
  • SaaS industry experience is preferred.
  • Strong understanding of SaaS products, customer lifecycle management, and retention strategies.
  • Excellent leadership, communication, and stakeholder management skills.
  • Ability to interpret customer data and make data-driven decisions.
  • A customer-first mindset with a focus on satisfaction, retention, and growth.
  • Customer Success strategy and team management.
  • Customer onboarding and product adoption.
  • Churn reduction, renewals, and account expansion.
  • Customer satisfaction metrics, KPIs, and OKRs.
  • Cross-functional collaboration and product feedback management.
  • Strategic relationship management in B2B SaaS environments.

🌟Preferred Skills:

🎁Benefits / What You’ll Gain:

  • Employee Stock Ownership Plans (ESOPs), as stated in the listing.
  • Opportunities for professional growth and development.
  • A collaborative work environment built around transparency, trust, and teamwork.
  • Opportunities to contribute to company strategy and customer experience.
  • A culture that supports learning and internal career growth.

🔥Career Insight:
Customer Success leaders create value by connecting customer outcomes with business outcomes. Developing expertise in retention metrics, customer lifetime value, product adoption, and revenue expansion can help you progress toward senior leadership roles such as Director of Customer Success or Chief Customer Officer.

📩How to Apply:
Interested candidates should email their resume, cover letter, and portfolio to:

📧 careers@we360.ai

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