Director – Travel & Hospitality

Job Description

🏢Company: Nagarro
📍Location: Remote, India 🇮🇳
💼Job Type: Full-time
🏢Work Mode: Remote
🌍Service Region: South Asia
⏳Experience: 16+ years
🎓Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field
💰Expected Salary: ₹45–₹75 Lakhs Per Year
📊Job Category: Hospitality, Information Technology, Remote Jobs, IT Leadership, Delivery Management, Travel & Hospitality Technology, Program Management
🌐Website: Website
📞Contact: Contact us

🌟Lead Large-Scale Technology Delivery. Shape the Future of Travel & Hospitality!

Managing complex technology portfolios requires more than project execution — it demands financial ownership, strategic thinking, and the ability to lead large distributed teams. Nagarro is looking for an experienced leader who can turn delivery excellence into lasting client partnerships and business growth.

🏢About Nagarro:
Nagarro is a global Digital Product Engineering company that builds technology products, services, and digital experiences for businesses worldwide. With more than 18,500 experts across 39 countries, the company works across industries and digital platforms, supported by a dynamic and non-hierarchical work culture.

💡About the Role:
As Director – Travel & Hospitality, you will lead large-scale technology delivery and portfolio management engagements within the Travel and Hospitality domain.

You will be responsible for managing a portfolio valued at $10 million or more, leading teams of 100+ professionals, overseeing financial performance, and ensuring successful delivery across multiple projects. The role also involves executive client engagement, contract governance, resource planning, and operational excellence.

📌Key Responsibilities:
🚀 Delivery & Portfolio Leadership

• Lead end-to-end delivery of large-scale Travel and Hospitality technology projects.
• Ensure releases meet agreed timelines, budgets, quality standards, and production-readiness requirements.
• Establish delivery governance, monitor KPIs, and drive continuous improvement.
• Manage a project portfolio valued at $10M+ with accountability for delivery and financial performance.

👥 Team & Resource Management

• Lead and manage teams of 100+ associates across multiple projects.
• Oversee resource planning, capacity forecasting, workforce utilization, and staffing requirements.
• Resolve cross-functional bottlenecks and resource constraints.
• Mentor and develop Project Managers and Scrum Leads.

💰 Financial & Commercial Management

• Own portfolio-level P&L, revenue forecasting, budgeting, and cost optimization.
• Drive margin improvement and financial accountability.
• Monitor financial controls and commercial commitments.
• Ensure delivery performance aligns with business targets.

🤝 Client & Stakeholder Management

• Act as the primary escalation point for key clients and executive stakeholders.
• Manage client expectations and strengthen strategic relationships.
• Ensure contractual commitments and delivery obligations are fulfilled.
• Drive effective communication across distributed teams.

📑 Contract & Risk Governance

• Oversee drafting, reviewing, negotiating, and managing Master Services Agreements (MSAs) and Statements of Work (SOWs).
• Collaborate with legal teams, customers, and internal stakeholders throughout contract management.
• Identify delivery risks, dependencies, and potential escalations.
• Establish mitigation plans and strengthen governance processes.

🎯Requirements:

• 16+ years of professional experience.
• Extensive experience in delivery leadership, portfolio management, or program management within Travel and Hospitality.
• Strong understanding of industry-specific business processes, technology landscapes, and client expectations.
• Proven experience managing teams of 100+ associates across multiple engagements.
• Experience managing portfolios worth $10M+ with P&L responsibility.
• Strong expertise in project delivery, release governance, quality assurance, and KPI management.
• Experience in resource planning, capacity forecasting, and workforce utilization.
• Demonstrated ability to manage enterprise risks, dependencies, and escalations.
• Experience handling senior client relationships and executive stakeholders.
• Experience hiring, mentoring, and developing Project Managers and Scrum Leads.
• Hands-on experience with MSAs, SOWs, contract negotiations, and commercial governance.
• Excellent leadership, communication, negotiation, and decision-making skills.

🌟Key Skills & Expertise:

• Travel & Hospitality Technology
• IT Delivery & Portfolio Management
• Program and Project Management
• Portfolio P&L Ownership
• Financial Planning & Revenue Forecasting
• Large-Scale Team Leadership
• Resource and Capacity Planning
• Client Relationship Management
• Executive Stakeholder Engagement
• Risk and Dependency Management
• MSA and SOW Contract Management
• Delivery Governance & Operational Excellence

🔥Career Insight:
Director-level technology leadership increasingly combines domain expertise with financial ownership and large-scale delivery management. Leaders who can manage multimillion-dollar portfolios, build strong client relationships, and scale distributed teams are well-positioned for executive roles such as VP of Delivery, Head of Technology Operations, or Global Delivery Head.

📩How to Apply:
Interested candidates can apply through Nagarro’s official careers portal by just clicking the Apply button above ✅