Learning & Development Manager

Job Description

🆔Job ID: 219897
🏢Company: Hilton Garden Inn Jabalpur 🇮🇳
📍Location: Jabalpur, Madhya Pradesh, India 🇮🇳
💼Job Type: Full-Time 💻
🏢Work Mode: Onsite 🏢
⏳Experience: 3+ Years 👨‍💼
🎓Education: Degree in Human Resources, Organizational Development, Hospitality Management, or related field preferred 🎓
💰Expected Salary: ₹6 – ₹10 Lakhs Per Year 💸
📊Job Category: Human Resource, Hospitality, Learning & Development, Training, Employee Development 🌐
🌐Website: Website
📞Contact: Contact us

🌟Great hospitality doesn’t start at the front desk.

It starts long before a guest walks through the doors.

It starts with an employee who knows what to do.

A manager who knows how to lead.

A team that understands the standard.

And a workplace where people are given the opportunity to become better at what they do.

That’s where Learning & Development becomes powerful.

Hilton Garden Inn Jabalpur is looking for a Learning & Development Manager to design, deliver, and improve training programs that help hotel team members perform better and build meaningful careers.

This isn’t simply a training role.

It’s about turning learning into better people, better teams, and better guest experiences.

🌟About Hilton:
Hilton is one of the world’s leading hospitality companies, with a global portfolio of hotels and brands serving millions of guests around the world. 🌍🏨

The company’s culture is built around its purpose of filling the earth with the light and warmth of hospitality, while its core values emphasize hospitality, integrity, leadership, teamwork, ownership, and taking action in the moment.

Hilton has also received repeated recognition as a leading workplace, including recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.

For Hilton, creating exceptional guest experiences starts with creating an exceptional experience for its Team Members.

💡About the Role:
As the Learning & Development Manager, you’ll be responsible for building and managing training initiatives across the hotel.

You’ll identify learning needs, design training programs, deliver sessions, monitor performance, maintain training records, and measure whether learning is actually making a difference.

You’ll work with department managers, trainers, and team members to identify performance gaps and create practical solutions.

You’ll also manage training budgets and department-specific programs covering areas such as food safety, workplace awareness, job skills, leadership, and service.

The goal isn’t simply to conduct more training.

The goal is to create better performance through better learning.

📌Key Responsibilities:
📌 Design, plan, and deliver hotel training programs aligned with business goals and hospitality standards. 📚

📌 Develop programs covering workplace conduct, diversity, new team member orientation, leadership, and service. 🌟

📌 Meet with department managers, trainers, and team members to review performance trends. 📊

📌 Develop action plans to address performance and learning needs. 🎯

📌 Assess existing training initiatives and identify opportunities for improvement. ⚙️

📌 Recommend learning solutions based on specific departmental requirements. 💡

📌 Maintain and audit individual team member training records using designated systems. 💻

📌 Manage departmental training programs including food safety, alcohol awareness, job skills checklists, and educational assistance. 📋

📌 Supervise and support team members while monitoring performance and providing coaching. 👥

📌 Foster a positive and productive learning environment. 🤝

📌 Manage training budgets and maximize the return on training investment. 💰

📌 Stay updated on emerging learning and development practices and training trends. 🚀

🎯Requirements:
🎯 Minimum 3 years of experience in Learning & Development or Human Resources. 👨‍💼

🎯 Proven experience designing, delivering, and evaluating training programs. 📚

🎯 Degree in Human Resources, Organizational Development, Hospitality Management, or a related field preferred. 🎓

🎯 Strong understanding of instructional design and adult learning principles. 🧠

🎯 Knowledge of modern learning methods including e-learning and blended learning. 💻

🎯 Ability to assess training effectiveness and connect learning programs to business objectives. 📈

🎯 Experience working with Learning Management Systems and digital training tools. 🖥️

🎯 Proficiency in Microsoft Office applications. 📊

🎯 Strong verbal and written communication skills. 💬

🎯 Ability to motivate and engage diverse teams. 🤝

🎯 Strong cross-functional collaboration and problem-solving abilities. 🔍

🎯 Ability to manage multiple training projects and teams effectively. 🚀

🌟Preferred Skills:
✅ Learning & Development 📚

✅ Instructional Design 🧠

✅ Adult Learning Principles 🎓

✅ Learning Management Systems 💻

✅ Training Needs Analysis 📊

✅ Hospitality Training 🏨

✅ Employee Development 👥

✅ Leadership Development 🌟

✅ Performance Improvement 📈

✅ E-Learning & Blended Learning 🚀

🌟Why Join Hilton Garden Inn Jabalpur?
✅ Build your career with one of the world’s most recognized hospitality organizations. 🌍

✅ Take ownership of hotel-wide Learning & Development initiatives. 📚

✅ Work directly with managers, trainers, and diverse hotel teams. 🤝

✅ Develop expertise in modern learning and training methodologies. 💻

✅ Gain exposure to hospitality operations and performance improvement. 🏨

✅ Develop leadership and coaching experience. 🌟

✅ Work within a company recognized for its workplace culture. 🏆

✅ Build a career where your work directly influences both employee development and guest experience. ❤️

🔥Career Insight:
Training is easy to measure.

Learning is harder.

You can count how many people attended a session.

But the real question is:

Did anything change afterward?

Did the employee perform better?

Did the manager lead better?

Did the team communicate better?

Did the guest experience improve?

That’s the difference between delivering training and building a Learning & Development culture.

The strongest L&D professionals don’t just create courses.

They identify problems, understand people, build learning solutions, and connect development directly to business performance.

And in hospitality, where every guest interaction matters, better-trained people can create better experiences.